Debug of DB connection on call qualification

User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7014
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: Debug of DB connection on call qualification

Post by cavagnaro »

No, just URS, answered your PM, lets burn all options first
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
User avatar
joao.carlos
Member
Posts: 213
Joined: 11 Feb 2010 12:05
Location: Brasil

Re: Debug of DB connection on call qualification

Post by joao.carlos »

Do you mean i Should upgrade only URS?
---
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7014
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: Debug of DB connection on call qualification

Post by cavagnaro »

Well I don't know...but it is a good point to start with :)
As told you, without proper testing of all components can't tell "yeah! this will do"...
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
User avatar
joao.carlos
Member
Posts: 213
Joined: 11 Feb 2010 12:05
Location: Brasil

Re: Debug of DB connection on call qualification

Post by joao.carlos »

Well,

I upgraded GCE in the test environment, and it seems URS remains in the same version.

I installed a new and fresh installation of GCE and MSSQL servers, tried the qualification, and it works. But when i restore the actual database, the DataSourcer service does not start.

I tried to go back in the previous database (that was working) and it does not start either. Do you have any clue? Is there anything to do on GCE server after restoring databases?

The GCE versions are the same.
---
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7014
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: Debug of DB connection on call qualification

Post by cavagnaro »

:S not exactly sure...can be many things...logs
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
User avatar
joao.carlos
Member
Posts: 213
Joined: 11 Feb 2010 12:05
Location: Brasil

Re: Debug of DB connection on call qualification

Post by joao.carlos »

and... it suddenly worked!

don't ask me how. i really don't know. We deleted everything in the strategy, and created again.
---
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
User avatar
joao.carlos
Member
Posts: 213
Joined: 11 Feb 2010 12:05
Location: Brasil

Re: Debug of DB connection on call qualification

Post by joao.carlos »

cavagnar,

thank you very much for your help. it was very important to see what was happnening!!
---
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7014
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: Debug of DB connection on call qualification

Post by cavagnaro »

haha nice...
maybe the scumbag gizmo went to another computer to do some pranks elsewhere lol
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
User avatar
joao.carlos
Member
Posts: 213
Joined: 11 Feb 2010 12:05
Location: Brasil

Re: Debug of DB connection on call qualification

Post by joao.carlos »

Yeah, it was a hard one. Now I can sleep ! Thanks!
---
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
Post Reply

Return to “PREMIUM / GCE”