Report whithout data

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jaspion
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Posts: 3
Joined: 15 Aug 2011 11:29
Location: São Paulo/Brasil

Report whithout data

Post by jaspion » 15 Aug 2011 12:09

Hello,
In OmniVista 4760.5.1.06.03 when I try to get a report> Traffic Analysis> Trunk Groups> Summary Report or Detailed Report> with period last month, the same is generated without any data, although other reports relating to the same month generated correctly. Is there any explication for this?

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letacla
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Posts: 33
Joined: 28 Dec 2009 04:38
Location: Romania

Re: Report whithout data

Post by letacla » 17 Aug 2011 09:17

Hi,

what is the user that you login in 4760?

jaspion
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Posts: 3
Joined: 15 Aug 2011 11:29
Location: São Paulo/Brasil

Re: Report whithout data

Post by jaspion » 17 Aug 2011 09:32

Hi letacla!
The user is administrator.

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letacla
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Joined: 28 Dec 2009 04:38
Location: Romania

Re: Report whithout data

Post by letacla » 18 Aug 2011 04:44

the default user for OmniVista4760 is 'adminnmc'
you created a new user called administrator?

jaspion
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Posts: 3
Joined: 15 Aug 2011 11:29
Location: São Paulo/Brasil

Re: Report whithout data

Post by jaspion » 18 Aug 2011 06:58

Sorry!! The user type is administrator but the user is adminnmc.

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letacla
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Joined: 28 Dec 2009 04:38
Location: Romania

Re: Report whithout data

Post by letacla » 19 Aug 2011 02:58

can you please check the following settings?
see attachment
TrunkGroup.JPG
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alex
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Joined: 06 Jul 2004 07:27
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Re: Report whithout data

Post by alex » 19 Aug 2011 05:06

jaspion wrote:Hello,
In OmniVista 4760.5.1.06.03 when I try to get a report> Traffic Analysis> Trunk Groups> Summary Report or Detailed Report> with period last month, the same is generated without any data, although other reports relating to the same month generated correctly. Is there any explication for this?
First of all do you have "PastTimePerformance" license on 4760 and "Traffic Observation" license on OXE?
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.

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letacla
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Posts: 33
Joined: 28 Dec 2009 04:38
Location: Romania

Re: Report whithout data

Post by letacla » 19 Aug 2011 05:43

yes,
OXE:
39 Performance = 150

4760:
; list of applications and capacities
[Modules]
Configuration = 550
Alarms = 550
Topology = 0
Accounting = 550
AccountingMonitoring = 0
PastTimePerformance = 550
VoipPerformance = 550
Directory = 0
NmcClients = 1
Subscribers = 550
Security = 0
TicketCollector = 0
Audit = 0
SipManager = 0

EsraaAbdelhafiz
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Posts: 1
Joined: 19 Nov 2017 00:16

Re: Report whithout data

Post by EsraaAbdelhafiz » 19 Nov 2017 00:54

Hello,
I faced this problem with a different situation. first all reports were sent complete and right for 3 months, then it sends empty reports.
I checked all the settings above and they are right already, Any suggestions??

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