How to pass originators number when forwarding externally from AA

[ditch7569]

Hi all,

I have to make a change to an OXO system for the first time and I'm a little lost, I'm hoping someone here can help.

Scenario: I need to add an option to the Auto Attendant that will forward customer calls to an external number (different country), passing the originators number. What I've done so far:
- In Subscribers/Basestations List I have No. 241 set up as a Virtual Terminal. The 'Transfer to external' feature is checked. I've configured Diversion to 'Immediate' and entered full international dialling code of the external number.
- I've gone to Voice Processing > Automated Attendant > AA Menu and setup an option in AA Main Menu to 'transfer to subscriber/group' to Int. No. 241

When testing the call transfers successfully but shows a local OXO system number, not the originator's number. How can I get the system to pass over the originators number when forwarding externally?

Regards,
Rich

[steve]

Hello,

Have you found any Solution for this point? We are in the same situation…

THX,
Steve