ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post Reply
User avatar
dryhouse
Member
Posts: 165
Joined: 06 Apr 2010 06:11
Location: Madrid,Spain

ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by dryhouse »

Hi guys;

I have this incident in my system.4760 receive the tickets and work ok.

16/11/11 06:43:43 000099M|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 2 3
16/11/11 06:43:43 000099S|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 2 3
16/11/11 07:23:42 000099M|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 10 0

the meaning of the incident does not explain well:

2 BUF_OVERFLOW. The ethernet buffer is full."
" P3 is equal to 3 (ethernet thread)."

(10, 0) Operation to be done again with coherent data."

Any idea? Thanks for your Replies.
may the force be with you....
vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3692
Joined: 23 Sep 2004 06:47
Location: Russia

Re: ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by vad »

Files for external accounting (used by 4760) and real time ticket output (via ethernet) - not the same.
Check application / accounting - managed or not "on-line printing" and used or not.
User avatar
dryhouse
Member
Posts: 165
Joined: 06 Apr 2010 06:11
Location: Madrid,Spain

Re: ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by dryhouse »

Hi vad, thanks for your replie,

I check application/accounting:

internal accounting-->yes
Files for external accounting-->yes
outpout in real time-->no
tickets storage--> no

Only 4760 receive the tickets. The configuration is ok?

Regards.
may the force be with you....
User avatar
luis.molinas
Member
Posts: 109
Joined: 08 Feb 2010 14:59
Location: Asuncion-Paraguay

Re: ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by luis.molinas »

Hi dryhouse,

I have the same incident. Can you solved this?

Regards,
User avatar
luis.molinas
Member
Posts: 109
Joined: 08 Feb 2010 14:59
Location: Asuncion-Paraguay

Re: ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by luis.molinas »

Sorry, I correct myself.

The same incident to the 0275=ACCOUNTING: Appli ACC_ETH : feature incident 10 0
User avatar
dryhouse
Member
Posts: 165
Joined: 06 Apr 2010 06:11
Location: Madrid,Spain

Re: ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by dryhouse »

Hi Luis,

The incident has been corrected with
IP tickets over ethernet: NO and
real time tickets output: NO

Your incident means: a bad date in your PBX

Regards.
may the force be with you....
User avatar
luis.molinas
Member
Posts: 109
Joined: 08 Feb 2010 14:59
Location: Asuncion-Paraguay

Re: ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by luis.molinas »

Ok, thanks dryhouse!

I changed "IP tickets over ethernet to NO" and the incident has been solved.

Regards,
kishore1942
Member
Posts: 2
Joined: 09 Dec 2021 07:49

Re: ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by kishore1942 »

Hi People,

I have the same Issue, the IP phones keep restarting.

09/12/21 16:28:17 000001S|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 2 3
09/12/21 16:28:22 000001M|001/00/0/134|=3:0386=Sig. on IP set: No response from de set 00:80:9f:22:4f:7d,5517
09/12/21 16:28:58 000001M|---/--/-/---|=2:0283=ACCOUNTING. Appli CALLHANDLING : feature incident 2 527
09/12/21 16:29:12 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:ee:4f:7d,5517

In Applications
Internal Accounting + YES
Tracking + YES
Financial Report + YES
CDR Tickets Storage + YES
Files for External Accounting + YES
Real Time Tickets Output + NO

regards,
KK
vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3692
Joined: 23 Sep 2004 06:47
Location: Russia

Re: ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by vad »

You have more then one problem.
09/12/21 16:28:17 000001S|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 2 3 - incident from stand-by CPU. May be on twin CPU you have Real-time tickets=yes?
09/12/21 16:28:58 000001M|---/--/-/---|=2:0283=ACCOUNTING. Appli CALLHANDLING : feature incident 2 527 - you have duration accounting. For dialed number started from 527 - not managed charge scale.

09/12/21 16:28:22 000001M|001/00/0/134|=3:0386=Sig. on IP set: No response from de set 00:80:9f:22:4f:7d,5517
09/12/21 16:29:12 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:ee:4f:7d,5517 - just problem with IP set - check your network - management, cabling etc.
kishore1942
Member
Posts: 2
Joined: 09 Dec 2021 07:49

Re: ACCOUNTING: Appli ACC_ETH : feature incident 2 3

Post by kishore1942 »

thanks for your time Vad, will consult my epabx engineer and will revert.

regards
KK
Post Reply

Return to “Application”