MOH Volume Adjustment? Callers say its too loud?

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MTConsulting
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Joined: 01 Feb 2010 04:21
Location: Sydney - Innerwest

MOH Volume Adjustment? Callers say its too loud?

Post by MTConsulting » 07 Jul 2014 21:19

Hi guys,

Is it possible to lower the volume of the standard MOH vg?

Customer is complaining that callers are saying its too loud when they are put on hold.

Just wondering if there is a way to lower the volume level or not?

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Eliott
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Re: MOH Volume Adjustment? Callers say its too loud?

Post by Eliott » 08 Jul 2014 02:16

No. Use Audio Station AAS extract the Wave file, decrease Volume with audacity or similar tool. Reimport wave, compile file with AAS and load the msk into the OXE again.

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MTConsulting
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Posts: 116
Joined: 01 Feb 2010 04:21
Location: Sydney - Innerwest

Re: MOH Volume Adjustment? Callers say its too loud?

Post by MTConsulting » 08 Jul 2014 02:20

Cool, thanks Eliot !!

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