It is not possible to promote a Peripheral Area as the new Central Area on ACTIS. If you really need it, you can ask ALE ACTIS support to do it. They are the only ones who can do this modification.
Hi Cav, So sorry for the very late reply. The issue was resolved when something was done/configured on the Verint side. All configurations on the OXE and Thales was done by the book. The OXE was connected to an IPC Unigy Server to provide Turret phones for the Bank's Treasury group (Trading floor). ...
I did try to capture the traffic from the MSM's clear ports. I disconnected the IP Voice Logger from the MSM and used its IP address on my computer so that I could capture the traffic. The captured Wireshark trace was also garbled. Yes, I did port mirroring on IPTouch's ports but it is also garbled ...