Alcatel Unleashed

Hello All,

Is there a way to get the call held count in CCD scenario like how many times an agent held a call during a conversation. Release in question is R8.0.1-g1.503-20.

With regards,
Lalit

Yes you are right that the only report you can do in excel for teams is the agent session report.

Hello krysioD, It seems you are refering to end_cause field in a ccd ticket. Please clarify that is this parameter available in any of the CCS reports....or the only way is CRI licence--->conversion of ccd tickets in to a database with CCTE--->Access this db to obtain the end cause. With regards, La...

Hello Cavagnaro,
One way is to find who disconnected a call is by viewing the t3 trace.
As far as report for the same is concerned it seems its unavailable.
Avaya provides it in its CDR and if we analyse oxe accounting tickets there is no such feild which reports such an event.

With regards,
Lalit

Hello SMT,

Thanks for your response. In our case the system is OXE.
R8.0.1-G1503.20-c7s2
Need some help on it.

regards,
Lalit

Hello All, We are facing an issue in DECT 300 sets that when a call on any analog external line is transferred on it the user listens echo. There is no issue when user makes/receives an internal call or when he makes/receives call on a ISDN lines. The issue is only with Analog external lines. Help d...

Hello All, Is there a way to get a call disconnection report, like who disconnected the call, the calling party or the called party. Though we can see via t3 traces who disconnected the call but since requirement is for each and every call it's not practical via t3, keeping in view hugh call traffic...

For an agent logged in PG1 to receive a call, one should call the Pilot1 associated with it. To Transfer this call to an agent in PG2, one has to dial the Pilot2 associated with PG2. Ensure that hybrid link acesses are created and for warm transfering the call make Pilot Supervised transfer option a...

What is the set type on which agents are logged on for e.g. digital or analog

Thank you Vad/tot3nkopf it worked.

regards,