Alcatel Unleashed

This system has been set years ago by a partener, yeras before i join the organisation and i am trying to sort the situation out. I implemented the call centre exactly as described in the book. Anyway, thank you for your help

Thanks Cavagnato I know it's a free Forum and people would answer on their free time. @Mdiver, the think is, even when i trasfer call to internal extension it doesn't work. I get the same resulat. I have also tried this : -Customer C calling the Call Centre -ACD takes the call in charge and assigns ...

No one knows? is it that complicated ?

Hi, The configuration we have : -Alcatel Lucent OXO R8 -ACD-SCR -Qsig We are currently losing arround 50% of calls because we are understaffed. So i would like to transfer some calls to agents working from others offices in the same country. Below are the steps i followed and the result i got : Cust...