Alcatel Unleashed

Hey! Have you tried Pilot direct call? here you can see all outgoing calls form the Agents in the specific PG as long as the Outgoing ACD call is true in the PDC configured Pilot statistics.

regards
Dave

Another problem solved thanks to Alcatel unleashed.

Thanks charpdy

Hi All, I am currently fight with the Excel Reports! upon running the reports I get numerous Error messages from Excel which are as follows. -"Name Conflict the name R8C9 is already used by Excel should it be renamed as _R8C9." this error message repeats itself 5 times with a different nam...

Hi All, I'm having a little trouble displaying views with MS Internet Explorer, The views run fine with MZ Firefox and should also have no problem being displayed with IE8 according to the ALU documentation. The SoftPanel version is 5.5.0 running on an WinXP OS with Java 6 SE installed and running. ...

Hi ray_III, There are many possible ways or points within the statistics where the missing call counters can be calculated but this may also depend on the routing configuration. if you have a solution then brilliant, if not I can probably help but I need more info e.g. a copy of your General sheets ...

Hi knightrider,

I'm not sure but the Alarm config you mentioned is probably the SL value for the Excel reports, I know that it definitely is in the Standard edition.

Regards
DaveB

Thanks Rob

Hi, I'm currently having difficulty in displaying agent statistics in Genesys Agent Desktop, I have created the relevant statistic and 32 column single row view which has tested with the relevant Url. Unfortunatly I can't read the Genesys documentation ( while I don't have it! ) as mention in the So...