Search found 29 matches

by Chamizo
27 Feb 2017 13:28
Forum: MAIN
Topic: Back up of ACD statistics with OMC
Replies: 2
Views: 887

Re: Back up of ACD statistics with OMC

Thanks.... I was afraid that would be the answer.
by Chamizo
23 Feb 2017 10:20
Forum: MAIN
Topic: Back up of ACD statistics with OMC
Replies: 2
Views: 887

Back up of ACD statistics with OMC

Hi: In OXO R7.1, are you able to backup ACD stats with OMC? I want to just change the hard disk with the same release, no migration no update. The orignal hard disk had problems and died. We only got the OMC back up. Or even in this scenario do we need to do the LoLa procedure? I am asking this beca...
by Chamizo
01 Apr 2014 09:13
Forum: CCD / CCS / CCIVR
Topic: Supervisor listening not authorized
Replies: 9
Views: 2821

Re: Supervisor listening not authorized

Hi, I deleted and created again all agents and supervisors, today I will create a new PG or/and a pilot to see if there is any change. The agents and supervisors are 4068 and the authorised sets are 4028 for agents and 4038 for supervisors.

Regards
by Chamizo
31 Mar 2014 17:56
Forum: CCD / CCS / CCIVR
Topic: Supervisor listening not authorized
Replies: 9
Views: 2821

Re: Supervisor listening not authorized

That is correct for all, the same PG, the right supervisor and the calls are coming from the pilot.....
by Chamizo
31 Mar 2014 10:01
Forum: CCD / CCS / CCIVR
Topic: Supervisor listening not authorized
Replies: 9
Views: 2821

Re: Supervisor listening not authorized

Hi:

Thanks for your reply, attached is the configuration of the PG, very simple.

Regards
by Chamizo
28 Mar 2014 20:17
Forum: CCD / CCS / CCIVR
Topic: Supervisor listening not authorized
Replies: 9
Views: 2821

Supervisor listening not authorized

Hello: In a contact center, I have configured the supervisor extension number with the ACD Listening key. When the supervisor presses the key and dial the agent number, the four listening options are displayed on the phone. When the supervisor chooses any of the options for listening, it shows on th...
by Chamizo
03 Jan 2013 07:48
Forum: MAIN
Topic: Sip registration rejected
Replies: 3
Views: 1035

Re: Sip registration rejected

Thanks, I will download the latest release....
by Chamizo
02 Jan 2013 16:03
Forum: MAIN
Topic: Sip registration rejected
Replies: 3
Views: 1035

Sip registration rejected

Hello: I am working with an R820.36 using Sip phones. The PBX resets like every five days, the history table is filled with SIP registration rejected incidents like six times a minute. They had standard IP phones (series 8) for local and remote sites. They switched fro Sip phones only for the remote...
by Chamizo
19 Apr 2012 11:01
Forum: MAIN
Topic: F TP Account
Replies: 4
Views: 1889

Re: F TP Account

Thanks, this helped me too.
by Chamizo
18 Jan 2012 18:47
Forum: H323 / Sip
Topic: Only one ring and call drops
Replies: 3
Views: 2815

Only one ring and call drops

Hello: I have a h323 link between an OXE (R9.0) and Avaya PBX. The link is up, when we call from OXE to Avaya the call is OK. The problem is on an incoming call from the Avaya. It only rings once and the call disconnect. If you pick up the call during that period, you can talk normally. This is trac...

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