Alcatel Unleashed

Pics here!

Hi,

Would love to know if anyone has installed any of these new XL racks so far. I think ALE are using them to replace Crystal Shelfs. I have installed 2 in a rack so far. Pictures to follow

Hey Frank! LTNS! :wink: Assuming this is connectedto CCD Std/OXE... I've had this a few times on various versions. Usually due to RTI Connector issues. I would stop: - SP Server Service - Stop RTI Connector - Restart CCS Service - Restart RTI Connector - Restart SP Server Service Then keep an eye on...

Hi,

Is anyone aware of any PC software available to use when carrying out a DECT Base Station Survey to display heatmap of coverage? Thanks in advance...

Thank you so much Sadim. I will check all that & feedback in a few days

Hi everyone.. It's been a while since I ever asked for some help :) I guess I'm getting too old but can someone please explain to me how a user in OXE (R12.4) with 4645 VM can record a call on demand. I seem to remember with 4635, the button just appeared during a call but I'm not sure if that is th...

I wonder if with Set Substitution you could substitute as the agent and then try dialling the ACD prefix followed by the digit 7 ?

I often put ACD prefix+6 on a prog key on the Perso Tab screen so agents don't need to navigate to the Menu Tab everytine to LogOn.

While listening, a Supervisor can force a 3-way call and start talking. The agent can drop off if necessary.

Not that I am aware of, but there will be a breakdown of types as I mentioned. If I remember correctly, there will also be a statistic for calls Abandoned during Greeting guide. Make sue to add that one too if there is a Greeting guide on the pilot in question.

I think you need to use Calculated data and create a statistic which only includes calls abandoned after 5 seconds. So the formula will be something like:

(Calls Abandoned after 5-10secs) + (Calls Abandoned after 10-15secs) + (Calls Abandoned after 15-20secs).... etc..