Search found 13 matches

by ajw
15 Sep 2014 08:40
Forum: Users
Topic: Callback after 120 seconds on hold
Replies: 14
Views: 10639

Re: Callback after 120 seconds on hold

Must admit didn't realise the post I was replying to was 7 years old. Though that said that same person and others have the same answer over and over and over again. As I mentioned may as well shut down the board, if the stock answer is read the manual. What is the point of the board but if not to ...
by ajw
14 Sep 2014 23:53
Forum: Translator
Topic: Letter in front of calling number.
Replies: 2
Views: 5309

Re: Letter in front of calling number.

Hello,

We have an OXE R.8 connected to provider through T2.
When we receive international calls we see a letter A in front of the calling number and in case we need to call back we cannot because of the letter.
This happens only with incoming international calls. Local land line or GSM display ...
by ajw
14 Sep 2014 23:32
Forum: Users
Topic: Callback after 120 seconds on hold
Replies: 14
Views: 10639

Re: Callback after 120 seconds on hold

MLA mm... In russian language we have expression - rightly asked question is a half of answer.
In system documentation/ Technical documentation/ User services - exist features description.
In configuration procedure for each feature (if this feature use some timers) - exist timers description ...
by ajw
29 Jul 2013 20:19
Forum: Users
Topic: Name/Number display answering MLA calls
Replies: 0
Views: 1556

Name/Number display answering MLA calls

We have some MLA 'lines' with secondary MLA keys programmed on user phones. When a call to the MLA is answered the caller ID and name of the phone that answered the call is displayed to the caller.

Is there some way to ensure that the user that answered the call is hidden with the details of the ...
by ajw
04 Apr 2013 20:19
Forum: Ip Desktop Softphone
Topic: IP Desktop Softphone 4068
Replies: 3
Views: 4949

Re: IP Desktop Softphone 4068

Does anyone has ideas how I can call a phone number without programmable key or without introducing the number manually ?
Copy / paste from an notepad file for example doesn't work.

Thx for your feedback.

With ipDesktopSoftphone can not do what you want.

Could combine with the program, Alcatel ...
by ajw
06 May 2011 01:41
Forum: CCD / CCS / CCIVR
Topic: Waiting Queue
Replies: 7
Views: 3991

Re: Waiting Queue

tot3nkopf wrote:Use eternal wrap-up and manual wrap-up instead of last agent log off.
Of course you can also route the call to a voice mail box. The configuration is well documented.
Would have thought withdrawal would have been the better option in this example.
by ajw
15 May 2009 15:50
Forum: Translator
Topic: NPD managment for 08xx number presentation
Replies: 7
Views: 4861

Re: NPD managment for 08xx number presentation

Thanks for the reply. I've already been down the BT route without success (no suprise there!)
The annoying thing is I know it's possible, I have a friend who is a home worker for BT, and when he makes a call from his home phone it sends an 0800 no. as the cli. :?

BT for some reason refuse to ...
by ajw
30 Oct 2008 07:01
Forum: Users
Topic: Issue viewing contents of Locked keys 4038
Replies: 0
Views: 1287

Issue viewing contents of Locked keys 4038

I have an issue with one of my sites. The problem is all the users cannot view the progamming of locked keys on the 4038 handsets. Ie they press the "i" key followed by the button they want to look at and all that happens is the screen goes blank (except for clock on the top) and after 5 seconds or ...
by ajw
01 Sep 2008 10:49
Forum: Feature Request
Topic: Deffered Ring on Set Supervision Keys
Replies: 1
Views: 2083

Deffered Ring on Set Supervision Keys

I would like to see the option to have deffered ring on set supervision keys in much the same way as you can have deffered ring on MLA keys. Shouldn't be too hard to do and would give a nice enhancement to set supervision.
by ajw
27 Jun 2008 09:40
Forum: Users
Topic: Send DTMF. Change change to make it default?
Replies: 4
Views: 4830

Re: Send DTMF. Change change to make it default?

Will give that a try. Pity it isn't like most things on this system and user selectable through a COS.

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