TSAPI Server /DR-Link network recording via IP-Hybrid link
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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link
Hm, i got it working without +128... so maybe some network/patch/release specific case?
Please note that at no time I will provide you with OXE/4400 nor AOS releases.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.
Re: TSAPI Server /DR-Link network recording via IP-Hybrid li
Hi Ross_01,
The most of voice recording vendors don´t implements Network DR-Link.
Can you please indicate me what voice recording vendor\software are you using?
Many thanks,
The most of voice recording vendors don´t implements Network DR-Link.
Can you please indicate me what voice recording vendor\software are you using?
Many thanks,
ross_01 wrote:Hi guys,
i have a problem with DR-Link network recording (OXE).
Do anyone already did before ?
Node1 has 2 PCM2 Boards declared with 60 Users... (everything work fine)
Node2 need to use the PCM2 Boards in Node 1... (Monitoring of the local users work also fine)
The "DR-Link Trouble Shooting Guide.pdf" has no more help for my Problem (see attached)
every time i try "start listening (nice)" #########################################################
SECURITY VIOLATION is mainly generated after a Start Listening (recording request)
command.
1: Recording not authorized on this station (check the “Record Authorization flag”)
-->ok...in all used Fac.Cat=true
origin 2: invalid PCM parameters (check the location of the PCM/Z30 board)
--> in Node1 but i think i configured everything
Node Number (reserved) : 2 distant node (without PCM2 Board)
-->Recording Centralizing Node + YES
-->Associate Recording Node : 1
Node Number (reserved) : 1 (local Node PCM2 Board1/3 used for testing)
-->Recording Centralizing Node + NO
-->Associate Recording Node : -1
i used for testing "general key's" so this shouldn't bee the problem...
###########################################################
I still thinking about the ip-Link between the nodes is maybe the Problem, but i dont have the chance the test with a S2M (TDM) link.
Do somebody have an Idea or solution ?
Thanks for help
ross_01
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Re: TSAPI Server /DR-Link network recording via IP-Hybrid li
I use 'my own' ;D
it's the best you could get.
it's the best you could get.
Please note that at no time I will provide you with OXE/4400 nor AOS releases.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.
Re: TSAPI Server /DR-Link network recording via IP-Hybrid link
Hi
Have anybody can record a call with NICE recorder_
R. J.
Have anybody can record a call with NICE recorder_
R. J.
- cavagnaro
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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link
Yes, is supported with correct licenses on the pbx
Enviado de meu C6603 usando Tapatalk
Enviado de meu C6603 usando Tapatalk
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- Alcatel Unleashed Certified Guru
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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link
Nice / not nice is only a license for marketing statistics on ALU side.
Technicaly it does not change how things are done.
But it's a must, to have a license first. (either nice or not-nice).
Technicaly it does not change how things are done.
But it's a must, to have a license first. (either nice or not-nice).
Please note that at no time I will provide you with OXE/4400 nor AOS releases.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.
Re: TSAPI Server /DR-Link network recording via IP-Hybrid link
Hello,
I have a question, does your customers demand guarantees that all calls that are handled by the call center, are actually recorded? How do you guarantee that? how and with what tools do you audit your call recording system vesus OXE CCD?
I believe these issues have never been published here and there is some interest to enlighten them here.
Regards
Sadim
I have a question, does your customers demand guarantees that all calls that are handled by the call center, are actually recorded? How do you guarantee that? how and with what tools do you audit your call recording system vesus OXE CCD?
I believe these issues have never been published here and there is some interest to enlighten them here.
Regards
Sadim
- cavagnaro
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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link
We do simple math, if reports say we had 100 ACD calls then we should have 100 recordings at least.
Of course you end up with more as ALL calls are recorded.
Of course there is always a possibility of failure due many factors. Network, some missing configuration, recorder failure, etc. As long as we identify quickly and solve it never had major problems.
Enviado de meu C6603 usando Tapatalk
Of course you end up with more as ALL calls are recorded.
Of course there is always a possibility of failure due many factors. Network, some missing configuration, recorder failure, etc. As long as we identify quickly and solve it never had major problems.
Enviado de meu C6603 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer