OXE with FCS Voicemail
OXE with FCS Voicemail
Hi all
I have integrated FCS voicemail with OXE 11.2.1 over VPS lines... OXE is configured as Hotel in Room Management mode
All rooms have analog phone with dedicated voicemail retrieval key (we have saved voicemail hunt group no. in it)
Caller can leave voicemail to room extension but i m facing issues with retrieval..
If we pickup handset of room extension dials directly to voicemail and voicemail answer with welcome prompt and announce no. of voice messages in mailbox... But if we press Voicemail retrieval button, it routes to voicemail hunt group and voicemail ask for extension and password...it should not ask extension and password but it should go directly to voicemail box like it do when we pick up handset...
Any thoughts????
I have integrated FCS voicemail with OXE 11.2.1 over VPS lines... OXE is configured as Hotel in Room Management mode
All rooms have analog phone with dedicated voicemail retrieval key (we have saved voicemail hunt group no. in it)
Caller can leave voicemail to room extension but i m facing issues with retrieval..
If we pickup handset of room extension dials directly to voicemail and voicemail answer with welcome prompt and announce no. of voice messages in mailbox... But if we press Voicemail retrieval button, it routes to voicemail hunt group and voicemail ask for extension and password...it should not ask extension and password but it should go directly to voicemail box like it do when we pick up handset...
Any thoughts????
Re: OXE with FCS Voicemail
Nice suggestion but already did that and as per them they are not receiving call data which is the reason their system is asking for extension and password...HUSSAINQCS wrote:Ask with FCS vendor
In the scenarion where we pickup the handset and call automatically go to voicemail they get call data
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Re: OXE with FCS Voicemail
This is the message got from AAAP Interworking report
FCS Phoenix offers the following guest-centric features – • Voicemail: FCS Phoenix provides each guest with a personal voice mailbox during check-in. This means that voice messages are recorded directly in the recipient’s personal voice mailbox. Retrieving messages from the guestroom is easy and only requires dialling a single-digit number (speed dial) on the guest phone in the room. However, retrieving messages from outside the hotel requires guests to enter their unique PIN before permitting them to listen to their messages
FCS Phoenix offers the following guest-centric features – • Voicemail: FCS Phoenix provides each guest with a personal voice mailbox during check-in. This means that voice messages are recorded directly in the recipient’s personal voice mailbox. Retrieving messages from the guestroom is easy and only requires dialling a single-digit number (speed dial) on the guest phone in the room. However, retrieving messages from outside the hotel requires guests to enter their unique PIN before permitting them to listen to their messages
Re: OXE with FCS Voicemail
I configured using IWR...the behavior described for retrieving messages from outside hotel is what i am getting when trying to retrieve while inside hotel...we haven't given access to voicemail from outsideHUSSAINQCS wrote:This is the message got from AAAP Interworking report
FCS Phoenix offers the following guest-centric features – • Voicemail: FCS Phoenix provides each guest with a personal voice mailbox during check-in. This means that voice messages are recorded directly in the recipient’s personal voice mailbox. Retrieving messages from the guestroom is easy and only requires dialling a single-digit number (speed dial) on the guest phone in the room. However, retrieving messages from outside the hotel requires guests to enter their unique PIN before permitting them to listen to their messages
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Re: OXE with FCS Voicemail
Sorry...didnt get you here...which option you are talking about?HUSSAINQCS wrote:What about direct routing in phone COS ?
P.S. I am pretty new to OXE
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Re: OXE with FCS Voicemail
try to do routing mode at off hook=delayed routing and give the routing no as external voicemail no
Re: OXE with FCS Voicemail
At off hook it goes to voicemail properly...HUSSAINQCS wrote:try to do routing mode at off hook=delayed routing and give the routing no as external voicemail no
Only issue is retrieving voicemail using the dedicated voicemail key
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