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Limit for max incoming calls on ISDN PRA trunk group
Posted: 02 Sep 2014 04:01
by OXE_4400
Is it possible to manage limit for incoming RSI calls on OXE?
Parameter Max.% of trunks out CCD on trunk group doesn't impact on max channels. Need to limit and ensure that some qnt of PRA channels will be reserved for non CC calls.
Re: Limit for max incoming calls on ISDN PRA trunk group
Posted: 02 Sep 2014 04:52
by oldboy
Why dont you send the call into a pilot first then to a dissuasion Que and fwd PG to the RSI?
Re: Limit for max incoming calls on ISDN PRA trunk group
Posted: 02 Sep 2014 05:03
by OXE_4400
I am not sure does it will help. Have You tried it?
And also can impact on CSTA fields between OXE and Genesys => need to make some additional tests to ensure that Genesys strategies will work in the same way.
Re: Limit for max incoming calls on ISDN PRA trunk group
Posted: 02 Sep 2014 11:03
by cavagnaro
Totally bad idea, as you would sacrifice customer experience...what is needed is to increase channels on OXE.
Anyway, helping the bad service: What you can do is on your strategy do a Stat of Current calls on the PG and the Queued on RSI, if bigger than X then disconnect it...
Terrible but will do what you need.
Re: Limit for max incoming calls on ISDN PRA trunk group
Posted: 02 Sep 2014 18:10
by oldboy
Yes i have tried it and it will work, but as Cav said not really the point of what Genesys and ALU are about!