Is it possible to manage limit for incoming RSI calls on OXE?
Parameter Max.% of trunks out CCD on trunk group doesn't impact on max channels. Need to limit and ensure that some qnt of PRA channels will be reserved for non CC calls.
Limit for max incoming calls on ISDN PRA trunk group
Re: Limit for max incoming calls on ISDN PRA trunk group
Why dont you send the call into a pilot first then to a dissuasion Que and fwd PG to the RSI?
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."
Re: Limit for max incoming calls on ISDN PRA trunk group
I am not sure does it will help. Have You tried it?
And also can impact on CSTA fields between OXE and Genesys => need to make some additional tests to ensure that Genesys strategies will work in the same way.
And also can impact on CSTA fields between OXE and Genesys => need to make some additional tests to ensure that Genesys strategies will work in the same way.
- cavagnaro
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Re: Limit for max incoming calls on ISDN PRA trunk group
Totally bad idea, as you would sacrifice customer experience...what is needed is to increase channels on OXE.
Anyway, helping the bad service: What you can do is on your strategy do a Stat of Current calls on the PG and the Queued on RSI, if bigger than X then disconnect it...
Terrible but will do what you need.
Anyway, helping the bad service: What you can do is on your strategy do a Stat of Current calls on the PG and the Queued on RSI, if bigger than X then disconnect it...
Terrible but will do what you need.
Ignorance is not the problem, the problem is the one who doesn't want to learn
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Certified Genesys CIV 8.5
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Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: Limit for max incoming calls on ISDN PRA trunk group
Yes i have tried it and it will work, but as Cav said not really the point of what Genesys and ALU are about!
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."