Verint IP Voice Logger connected to Thales MSM
Re: Verint IP Voice Logger connected to Thales MSM
Hi Aquarius,
I will try this and give you feedback. Thanks.
I will try this and give you feedback. Thanks.
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Re: Verint IP Voice Logger connected to Thales MSM
Reboot of the INTIPs and Call server was performed when applying the encryption configuration?
Re: Verint IP Voice Logger connected to Thales MSM
Yes, I've rebooted the OXE and INTIPs after applying the encryption.
Re: Verint IP Voice Logger connected to Thales MSM
The encryption should be validated already.
This could be the situation when the garbled voice stream occurs.
You have try to dissconnect and reconnect the INTIP boards in the working system.
This could be the situation when the garbled voice stream occurs.
You have try to dissconnect and reconnect the INTIP boards in the working system.
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Re: Verint IP Voice Logger connected to Thales MSM
If I remember right I saw this also in the past. In my case soft reboot of the INTIP did the trick...Aquarius! wrote:The encryption should be validated already.
This could be the situation when the garbled voice stream occurs.
You have try to dissconnect and reconnect the INTIP boards in the working system.
Re: Verint IP Voice Logger connected to Thales MSM
Hi Guys,
I did a reset of the INTIP board (hardware & software) but the issue still remains. I plan to upgrade the OXE to R10.1.1. The current release is R10.1 j2.501.23.
I did a reset of the INTIP board (hardware & software) but the issue still remains. I plan to upgrade the OXE to R10.1.1. The current release is R10.1 j2.501.23.
Re: Verint IP Voice Logger connected to Thales MSM
Hi,
The OXE release where the encryption works properly at a firm in Hungary:
Delivery software version : j2.603 ;
Patch version : 22 ;
Encryption patch version : j2.603.22 ;
Software Version Name : R10.1.1 ;
The OXE release where the encryption works properly at a firm in Hungary:
Delivery software version : j2.603 ;
Patch version : 22 ;
Encryption patch version : j2.603.22 ;
Software Version Name : R10.1.1 ;
Re: Verint IP Voice Logger connected to Thales MSM
Another queston.
Does the garbled voice flow occur during the real conversation or is it on the voice logger only (saved voice sample)?
Does the garbled voice flow occur during the real conversation or is it on the voice logger only (saved voice sample)?
Re: Verint IP Voice Logger connected to Thales MSM
Hi Aquarius,
Thanks for the info. I will upgrade to the OXE to the same Release you have mentioned. The garbled voice recording is only on the voice logger side. No problem on the real conversation.
Thanks for the info. I will upgrade to the OXE to the same Release you have mentioned. The garbled voice recording is only on the voice logger side. No problem on the real conversation.
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Re: Verint IP Voice Logger connected to Thales MSM
Do a wireshark capture from:
1. Logger Record Server
2. OXE traffic directly (port mirror)
See if you have also that distorsion on any of those points
1. Logger Record Server
2. OXE traffic directly (port mirror)
See if you have also that distorsion on any of those points
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