Hi,
I am running a system at level R7.1-f5.401-0 and I have a problem coming up with a solution for the setup I require.
I want the same sets to ring in parrallel like a hunt group, but I want them to do it for several different incoming numbers (and obviously they can't be in multiple hunt groups).
I also need to display the name of the called internal number, not the number itself (which set supervision, MLA and call forwarding does) as this is easier to understand who is calling. Set supervision using the icons (no ring) visually restricts me to the number of icons on the screen and doesn't ring anyway so is not really an option.
I'm pulling my hair out trying to come up with a solution so any help is appreciated.
Thanks in advance,
Lampers
Mutiple hunt group replication sloution required!
Set supervision should accomplish your goal, the name you program on the button will display on the users screen when called, it doesn't have to be on the main screen, I normally put them at the bottom. but you must set them to ring and make sure and configure supervision at off hook under the multi line properties.
Now I have another problem that I'm hoping is something simple I'm missing and is not something that the patch has brought on as I'm certain it worked before:
When I set up a virtual set to be supervised, when it is dialled I cannot pick up the call from the supervising set, not automatically nor by pressing the key. I have played with the automatic seizure options on the users to no avail. It works when I use a physical set, just not a virtual set.
Any ideas?
Thanks,
Lampers
When I set up a virtual set to be supervised, when it is dialled I cannot pick up the call from the supervising set, not automatically nor by pressing the key. I have played with the automatic seizure options on the users to no avail. It works when I use a physical set, just not a virtual set.
Any ideas?
Thanks,
Lampers