busy when no free agents

[marcin99]

Is it possible that configuration?:
Incoming call: Pilot->Queue->PG-> Free Agent
if no free agents: Pilot->Busy Signal or Pilot->Queue->Busy Signal

[cavagnaro]

Change the tone at the pilot?

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[sadim]

Hi,

Check the parameter "Dissuasion Busy Tone On DDI" on the pilot attributes
Regards

[marcin99]

Check the parameter "Dissuasion Busy Tone On DDI" on the pilot attributes

I have enabled this option and receive busy signal only when no agent logged in or when all agents have withdrawal status, but no when all agents are busy (have calls)

[sadim]

Hi,
Thats normal if you have on the queue the max waiting time > 0. You need to set the queue max waiting time to zero.
Regards

[cavagnaro]

Or change the waiting guide to the busy guide

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[sadim]

With my solution, external user will not pay to ear the busy ton. This is a major difference.

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