Lanpower problems on 6350

[thermseeker]

Hi all,

Please see if you can help me with this...

6350-P24 and -P48 units stop feeding power to a group of 8 ports after a power cycle. I saw this happen twice, on a -P24 about an year ago, and on a -P48 yesterday. On the -P24 I tried reboot, power cycle, firmware update but nothing helped. Also no errors during the startup on in the logs. I concluded I had a hardware fault, and after a few weeks when I was preparing to replace and send it to tech support I retested the bad ports and they were back to normal. On the -P48 I did a power cycle a few minutes ago and no go. I'm gonna wait a few weeks and retest.

Both times the ports were feeding A-L APs IAP-103 and/or Aastra 7433ip IP phones. Both loads are much below the max for each port. The power sources are 525 W on the -P24 and 915 W on the -P48 no lack of power is not an issue.

I have several 6450-Pxx here but never had an issue with those.

This is very weird, has anyone seen this? Thank you in advance for any reply.

Tales Maschio
thermseeker

[silvio]

This was a known issue. You have to update the switches to an actual release (maybe also the uboot).
best regards
Silvio

[thermseeker]

I think I’m on the latest version. Not sure about the uboot tho. Will check. Many thanks.
tales

[thermseeker]

Hello! Wish you all a happy 2019!

Updated all switches (~30) in this site to latest available AOS/uboot-miniboot/FPGA. On the 6350s "show ni" shows that the POE SW version was updated. So maybe this issue is gone.

Thank you Silvio.

Tales

[silvio]

Thanks for the successfull reply.
regards
Silvio

[Mohammadlinux]

I was update the OS to OS6350_6.7.2.113.R05 also OS6350_6.7.2_R02_Uboot_Miniboot and OS6350_6.7.1.146_FPGA but not solved.
Is there POE SW version update?
any idea?

[thermseeker]

Hello Mohammad,

The POE SW version comes updated with uboot-miniboot or FPGA (not sure which), there is no separate file for it. On my firmware files the versions for uboot-miniboot and FPGA are both OS6350_6.7.2_R05, which look newer than yours.

Check your versions with "show microcode" and "show ni". Here the output for one of my 6350 units:

Code: Select all

> show microcode
   Package           Release       Size     Description
-----------------+---------------+--------+-----------------------------------
KF3base.img       6.7.2.113.R05   16582339 Alcatel-Lucent Enterprise Base Softw
KF3os.img         6.7.2.113.R05    3698036 Alcatel-Lucent Enterprise OS
KF3eni.img        6.7.2.113.R05    6634341 Alcatel-Lucent Enterprise NI softwar
KF3secu.img       6.7.2.113.R05     621210 Alcatel-Lucent Enterprise Security M

Code: Select all

> show ni
Module in slot 1
  Model Name:                    OS6350-P24,
  Description:                   6350 24 PORT COPPER GE POE ,
  Part Number:                   903794-90,
  Hardware Revision:             15,
  Serial Number:                 xxxxxxxx,
  Manufacture Date:              DEC 20 2015,
  Firmware Version:              ,
  Admin Status:                  POWER ON,
  Operational Status:            UP,
  Power Consumption:             19,
  Power Control Checksum:        0x1716,
  CPU Model Type   :             Marvell PJ4B (584) v7 (Rev 2),
  MAC Address:                   xx:xx:xx:xx:xx:xx,
  ASIC - Physical 1:             Alleycat3,
  FPGA - Physical 1:             0016/00,
  UBOOT Version :                n/a,
  UBOOT-miniboot Version :       6.7.2.113.R05,
  POE SW Version :               23.0211.26

Regards,
Tales

[Mohammadlinux]

Hi,I was update to the last version.This is output command:

Code: Select all

->show microcode  
   Package           Release       Size     Description
-----------------+---------------+--------+-----------------------------------
KF3base.img       6.7.2.113.R05   16582339 Alcatel-Lucent Enterprise Base Softw
KF3os.img         6.7.2.113.R05    3698036 Alcatel-Lucent Enterprise OS
KF3eni.img        6.7.2.113.R05    6634341 Alcatel-Lucent Enterprise NI softwar
KF3secu.img       6.7.2.113.R05     621210 Alcatel-Lucent Enterprise Security M

Code: Select all

-> show ni 
Module in slot 1
  Model Name:                    OS6350-P24,
  Description:                   6350 24 PORT COPPER GE POE ,
  Part Number:                   903794-90,
  Hardware Revision:             16,
  Serial Number:                 U37Q0198,
  Manufacture Date:              SEP 16 2016,
  Firmware Version:              ,
  Admin Status:                  POWER ON,
  Operational Status:            UP,
  Power Consumption:             19,
  Power Control Checksum:        0xf99c,
  CPU Model Type   :             Marvell PJ4B (584) v7 (Rev 2),
  MAC Address:                   2c:fa:a2:5d:55:68,
  ASIC - Physical 1:             Alleycat3,
  FPGA - Physical 1:             0016/00,
  UBOOT Version :                n/a,
  UBOOT-miniboot Version :       6.7.2.113.R05,
  POE SW Version :               23.0211.26

Code: Select all

-> show hardware info 
CPU Type                          : Marvell PJ4B,
Flash Manufacturer                : Micron Technology, Inc.,
Flash size                        : 134217728 bytes (128 MB),
RAM Manufacturer                  : Samsung,
RAM size                          : 268435456 bytes (256 MB),
Miniboot Version                  : 6.7.2.113.R05,
Product ID Register               : 0b
Hardware Revision Register        : 31
CPLD Revision Register            : 16

Code: Select all

-> show configuration snapshot lanpower 
! Lan  Power :

But Not Solved!!!

[thermseeker]

Hi Mohamad,

What exactly is wrong with your 6350?

[Mohammadlinux]

6350-P24 stop feeding power to a group of 8 ports(port 1 to 16) after a power cycle. Just port 17 to 24 is OK!