I need help whith a very basic RSI script.
1) Block: get digits: Assign to "digits" variable. (Voice guide: 666:1)
2) Block: Transfer to "digits" variable
3) End Script.
Its a simple automated attendant ¡¡¡
I appreciate if someone can send me the script.
OTCS Altitude RSI SCRIPT
- joao.carlos
- Member
- Posts: 213
- Joined: 11 Feb 2010 12:05
- Location: Brasil
Re: OTCS Altitude RSI SCRIPT
Really? You don't want help, want someone to work for you?
---
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
- cavagnaro
- Alcatel Unleashed Certified Guru
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- Contact:
Re: OTCS Altitude RSI SCRIPT
? So why don't you do it?
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Re: OTCS Altitude RSI SCRIPT
This is my test script
version "8.1"
file version 0, 14
flow view {
}
audio {}
modules {}
dependencies {}
constants {}
types {}
variables {
digitos: text
}
parameters {}
campaign record {}
contact record {}
workflow record {}
transferred record {}
contact profile extensions {}
outcome record {}
cursors {}
on start {
goto node 'MAIN'
}
on end {}
node "MASTER" {
id 1
variables {}
cursors {}
on first enter {}
on enter {}
node loop {}
on exit {}
}
node "MAIN" {
id 2
master "MASTER"
variables {}
cursors {}
on event phone cleared()
{}
on first enter {
set node audio all digits timeout to 15 inter digit timeout to 3
get digits into digitos {
play {
file "666:1"
}
on digits do {
goto node 'TRANSFERIR'
}
on timeout do {
goto node 'TRANSFERIR'
}
on error do {
goto node 'TRANSFERIR'
}
}
}
on enter {}
node loop {}
on exit {
end script
}
}
node "TRANSFERIR" {
id 3
master "MASTER"
variables {}
cursors {}
on error phone blind transfer
(
err: PhoneError,
user_name: text,
num: text
)
{
end script
}
on error phone clear
(
err: PhoneError
)
{}
on first enter {}
on enter {
manual blind transfer phone to digitos single step
}
node loop {}
on exit {}
}
<?xml version="1.0" encoding="UTF-8"?>
<asl_meta_data xml_spec_version="8.1">
<debug_info />
</asl_meta_data>
a) Play guide ok
b) Get digits ok
c) Transfer to digits NOK. The call is released.
version "8.1"
file version 0, 14
flow view {
}
audio {}
modules {}
dependencies {}
constants {}
types {}
variables {
digitos: text
}
parameters {}
campaign record {}
contact record {}
workflow record {}
transferred record {}
contact profile extensions {}
outcome record {}
cursors {}
on start {
goto node 'MAIN'
}
on end {}
node "MASTER" {
id 1
variables {}
cursors {}
on first enter {}
on enter {}
node loop {}
on exit {}
}
node "MAIN" {
id 2
master "MASTER"
variables {}
cursors {}
on event phone cleared()
{}
on first enter {
set node audio all digits timeout to 15 inter digit timeout to 3
get digits into digitos {
play {
file "666:1"
}
on digits do {
goto node 'TRANSFERIR'
}
on timeout do {
goto node 'TRANSFERIR'
}
on error do {
goto node 'TRANSFERIR'
}
}
}
on enter {}
node loop {}
on exit {
end script
}
}
node "TRANSFERIR" {
id 3
master "MASTER"
variables {}
cursors {}
on error phone blind transfer
(
err: PhoneError,
user_name: text,
num: text
)
{
end script
}
on error phone clear
(
err: PhoneError
)
{}
on first enter {}
on enter {
manual blind transfer phone to digitos single step
}
node loop {}
on exit {}
}
<?xml version="1.0" encoding="UTF-8"?>
<asl_meta_data xml_spec_version="8.1">
<debug_info />
</asl_meta_data>
a) Play guide ok
b) Get digits ok
c) Transfer to digits NOK. The call is released.
Re: OTCS Altitude RSI SCRIPT
Can you take a tcp capture on oxe ip addess port 2555
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Re: OTCS Altitude RSI SCRIPT
Hello
Transfer is not supported on ASL for RSI call.
Use divert phone instead.
Let us know the result.
Regards
Transfer is not supported on ASL for RSI call.
Use divert phone instead.
Let us know the result.
Regards
Re: OTCS Altitude RSI SCRIPT
Thank you very much.
I set to "divert" and the script now works ok.
I set to "divert" and the script now works ok.
- knightrider
- Alcatel Unleashed Certified Guru
- Posts: 424
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Re: OTCS Altitude RSI SCRIPT
Please use correct forum in future - I have moved this to OpenTouch Customer Service (OTCS)!!
Kind regards
Knight
Kind regards
Knight