MWI not working on IPTouch sets connected to OTBE

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jeremy13400
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MWI not working on IPTouch sets connected to OTBE

Post by jeremy13400 » 10 Oct 2016 11:44

Hi,

I have an OTBE R2.2 with IPTouch sets using local storage voicemail. The voicemails are working fine but the MWI of the sets isn't blinking when they receive new messages (although the message can be listened).
I can't find much intel about this, maybe someone here faced this issue before and could help?

Thank you for reading!
Bye

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Split
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Re: MWI not working on IPTouch sets connected to OTBE

Post by Split » 10 Oct 2016 13:48

On oxe side:
8&9 series > Phone Cos 0 > MWi on Homepage is set default to false >> change to true and it should work
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jeremy13400
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Re: MWI not working on IPTouch sets connected to OTBE

Post by jeremy13400 » 11 Oct 2016 03:21

Hello!

Thank you for your suggestion but I can't find this parameter anywhere in Phone COS. Closest thing I found is "Disp non replied if homepage" and It's already checked.
Any idea?

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cavagnaro
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Re: MWI not working on IPTouch sets connected to OTBE

Post by cavagnaro » 11 Oct 2016 11:52

Maybe because of the language of MGR
Try mgr -l GEA

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Split
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Re: MWI not working on IPTouch sets connected to OTBE

Post by Split » 11 Oct 2016 14:18

Alcatel-lucent 8&9 Serie > 8&9 Serie Cos > Phone Cos 0 > Displ. unans Calls if Homepage app > True

Other idea

Application > external Voicemail for oxe user > Subscription on registration has set to true
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Re: MWI not working on IPTouch sets connected to OTBE

Post by murraya » 11 Oct 2016 17:00

hi, had a similar issue with OXE phones after upgrade to OT 2.1.1 and it was related to a subscription issue on the OXE. the quick fix was to restart sip motor on OXE but full fix is to upgrade l2.300.25.d to l2.300.26.a.
not sure if it helps but you could try a sipmotor restart.
our case was noted as similar to crqms00189208
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jeremy13400
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Re: MWI not working on IPTouch sets connected to OTBE

Post by jeremy13400 » 13 Oct 2016 03:07

Hello,
Maybe because of the language of MGR
Try mgr -l GEA
-> Already tried but no luck
Alcatel-lucent 8&9 Serie > 8&9 Serie Cos > Phone Cos 0 > Displ. unans Calls if Homepage app > True
-> Called "Disp non replied if Homepage" in my system and already checked when I first found that non replied calls where not displayed (doesn't solve voicemail issue unfortunately).
Other idea

Application > external Voicemail for oxe user > Subscription on registration has set to true
-> Read this somewhere before posting here and it's also activated on my oxe
hi, had a similar issue with OXE phones after upgrade to OT 2.1.1 and it was related to a subscription issue on the OXE. the quick fix was to restart sip motor on OXE but full fix is to upgrade l2.300.25.d to l2.300.26.a.
not sure if it helps but you could try a sipmotor restart.
our case was noted as similar to crqms00189208
-> I'll definitely check this out, I am currently in l1301.29 but there might be a fix available on BPS for R11.1 as well.
Thank you for sharing guys...


EDIT :

l1301.36 :
crqms00198363 4_minor customerSite "No MWI indication in the IP phones while calling from some mobile phones._//1-191161111//"

sipmotor crqms00189208 crqms00195046 crqms00189659 crqms00194881 crqms00199927 crqms00195149 crqms00200152

You are a god, don't know why i didn't check this before...

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