8770 reporting schedule fails for emailed reports

This application replaces the OmniVista 4760
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Recoil
Member
Posts: 16
Joined: 13 Oct 2014 18:56

8770 reporting schedule fails for emailed reports

Post by Recoil » 16 Jun 2016 19:35

Hello

Can anyone advise the area in 8770 to setup for Scheduled reports via email?
I get the following error when I specify email but when I export to a file it works.
I suspect that there is a email setup in the 8770 config but I have had no luck finding it.

Job log fail
[6/15/2016 11:11:07 AM] Scheduler: The job is started.
[6/15/2016 11:11:07 AM] Target: Generation In Process
[6/15/2016 11:11:07 AM] Target: Generation Initialization
[6/15/2016 11:11:07 AM] Target: Create Data Table
[6/15/2016 11:11:07 AM] Target: Fill Data Table
[6/15/2016 11:11:07 AM] Target: Data Table OK
[6/15/2016 11:11:07 AM] Target: Create Table of Contents: RI_875_R
[6/15/2016 11:11:07 AM] Target: Launching external process for printing or mailing.
[6/15/2016 11:11:08 AM] Target: New connection ==> Nb of Connexions = 1
[6/15/2016 11:11:08 AM] Target: Connection number = 4849
[6/15/2016 11:11:10 AM] Target: New connection ==> Nb of Connexions = 2
[6/15/2016 11:11:10 AM] Target: Connection number = 4850
[6/15/2016 11:11:10 AM] Target: New connection ==> Nb of Connexions = 3
[6/15/2016 11:11:10 AM] Target: Connection number = 4851
[6/15/2016 11:11:11 AM] Target: New connection ==> Nb of Connexions = 4
[6/15/2016 11:11:11 AM] Target: Connection number = 4852
[6/15/2016 11:11:11 AM] Target: New connection ==> Nb of Connexions = 5
[6/15/2016 11:11:11 AM] Target: Connection number = 4853
[6/15/2016 11:11:11 AM] Target: New connection ==> Nb of Connexions = 6
[6/15/2016 11:11:11 AM] Target: Connection number = 4854
[6/15/2016 11:11:11 AM] Target: New connection ==> Nb of Connexions = 7
[6/15/2016 11:11:11 AM] Target: Connection number = 4855
[6/15/2016 11:11:13 AM] Target: New connection ==> Nb of Connexions = 8
[6/15/2016 11:11:13 AM] Target: Connection number = 4856
[6/15/2016 11:11:13 AM] Target: The report Incoming calls taken 6-15-16 11'11'07 AM67652400224376 18001.pdf is exported by mail.
[6/15/2016 11:11:13 AM] Target: New connection ==> Nb of Connexions = 9
[6/15/2016 11:11:13 AM] Target: Connection number = 4857
[6/15/2016 11:11:13 AM] Target: New connection ==> Nb of Connexions = 10
[6/15/2016 11:11:13 AM] Target: Connection number = 4858
[6/15/2016 11:11:13 AM] Target: New connection ==> Nb of Connexions = 11
[6/15/2016 11:11:13 AM] Target: Connection number = 4859
[6/15/2016 11:11:13 AM] Target: New connection ==> Nb of Connexions = 12
[6/15/2016 11:11:13 AM] Target: Connection number = 4860
[6/15/2016 11:11:13 AM] Target: New connection ==> Nb of Connexions = 13
[6/15/2016 11:11:13 AM] Target: Connection number = 4861
[6/15/2016 11:11:13 AM] Target: New connection ==> Nb of Connexions = 14
[6/15/2016 11:11:13 AM] Target: Connection number = 4862
[6/15/2016 11:11:15 AM] Target: The report Incoming calls taken 6-15-16 11'11'07 AM67652400224376 18001.pdf could not be exported.
[6/15/2016 11:11:16 AM] Target: External process returned an error
[6/15/2016 11:11:16 AM] Target: Generation Failed
[6/15/2016 11:11:16 AM] Scheduler: Job failed.

Thanks

rolfo333
Member
Posts: 118
Joined: 29 Jun 2015 09:55

Re: 8770 reporting schedule fails for emailed reports

Post by rolfo333 » 17 Jun 2016 09:59

Hello,

have you specified your email server during installation or in the administration app?

To do so, enter the FQDN of your mail server: Administration Application --> nmc --> OmniVista 8770 --> tab: Export Parameters --> Entry: Mail server

Br
rolfo

Recoil
Member
Posts: 16
Joined: 13 Oct 2014 18:56

Re: 8770 reporting schedule fails for emailed reports

Post by Recoil » 22 Jun 2016 20:17

Hello Rolfo333,

The 8770 was set up by someone else, I had been looking for that option for a while with no luck.
It is now working fantastically thank you so much.

:)

Regards

EsraHassan
Member
Posts: 3
Joined: 04 Sep 2018 08:05

Re: 8770 reporting schedule fails for emailed reports

Post by EsraHassan » 07 Oct 2018 03:23

rolfo333 wrote:
17 Jun 2016 09:59
Hello,

have you specified your email server during installation or in the administration app?

To do so, enter the FQDN of your mail server: Administration Application --> nmc --> OmniVista 8770 --> tab: Export Parameters --> Entry: Mail server

Br
rolfo
I specified my email server and still have the same problem above

alexeik
Member
Posts: 259
Joined: 26 Apr 2007 10:47
Location: Bad Oeynhausen, germany

Re: 8770 reporting schedule fails for emailed reports

Post by alexeik » 08 Oct 2018 06:48

maybe your emailserver does not allow mails from your omnivista?

EsraHassan
Member
Posts: 3
Joined: 04 Sep 2018 08:05

Re: 8770 reporting schedule fails for emailed reports

Post by EsraHassan » 17 Oct 2018 07:25

alexeik wrote:
08 Oct 2018 06:48
maybe your emailserver does not allow mails from your omnivista?
I can export a report to email after it created in omnivista but whaen schedule reports to email give this errors in schedular:
[10/16/2018 9:35:04 AM] Scheduler: The job is started.
[10/16/2018 9:35:04 AM] Target: Generation In Process
[10/16/2018 9:35:05 AM] Target: Generation Initialization
[10/16/2018 9:35:05 AM] Target: Create Data Table
[10/16/2018 9:35:05 AM] Target: Fill Data Table
[10/16/2018 9:35:05 AM] Target: Data Table OK
[10/16/2018 9:35:05 AM] Target: Create Table of Contents: RI_1704_1
[10/16/2018 9:35:05 AM] Target: Create Table of Contents: RI_1704_0
[10/16/2018 9:35:06 AM] Target: Create Table of Contents: RI_1704_R
[10/16/2018 9:35:06 AM] Target: Launching external process for printing or mailing.
[10/16/2018 9:35:09 AM] Target: New connection ==> Nb of Connexions = 1
[10/16/2018 9:35:09 AM] Target: Connection number = 472
[10/16/2018 9:35:10 AM] Target: New connection ==> Nb of Connexions = 2
[10/16/2018 9:35:10 AM] Target: Connection number = 473
[10/16/2018 9:35:10 AM] Target: New connection ==> Nb of Connexions = 3
[10/16/2018 9:35:10 AM] Target: Connection number = 474
[10/16/2018 9:35:10 AM] Target: New connection ==> Nb of Connexions = 4
[10/16/2018 9:35:10 AM] Target: Connection number = 475
[10/16/2018 9:35:10 AM] Target: New connection ==> Nb of Connexions = 5
[10/16/2018 9:35:10 AM] Target: Connection number = 476
[10/16/2018 9:35:10 AM] Target: New connection ==> Nb of Connexions = 6
[10/16/2018 9:35:10 AM] Target: Connection number = 477
[10/16/2018 9:35:10 AM] Target: New connection ==> Nb of Connexions = 7
[10/16/2018 9:35:10 AM] Target: Connection number = 478
[10/16/2018 9:35:11 AM] Target: New connection ==> Nb of Connexions = 8
[10/16/2018 9:35:11 AM] Target: Connection number = 479
[10/16/2018 9:35:13 AM] Target: New connection ==> Nb of Connexions = 9
[10/16/2018 9:35:13 AM] Target: Connection number = 480
[10/16/2018 9:35:13 AM] Target: The report HQ - Phone Call Details 10-16-18 9'35'05 AM89672467901685 03643.pdf is exported by mail.
[10/16/2018 9:35:13 AM] Target: New connection ==> Nb of Connexions = 10
[10/16/2018 9:35:13 AM] Target: Connection number = 481
[10/16/2018 9:35:13 AM] Target: New connection ==> Nb of Connexions = 11
[10/16/2018 9:35:13 AM] Target: Connection number = 482
[10/16/2018 9:35:13 AM] Target: New connection ==> Nb of Connexions = 12
[10/16/2018 9:35:13 AM] Target: Connection number = 483
[10/16/2018 9:35:13 AM] Target: New connection ==> Nb of Connexions = 13
[10/16/2018 9:35:13 AM] Target: Connection number = 484
[10/16/2018 9:35:13 AM] Target: New connection ==> Nb of Connexions = 14
[10/16/2018 9:35:13 AM] Target: Connection number = 485
[10/16/2018 9:35:13 AM] Target: New connection ==> Nb of Connexions = 15
[10/16/2018 9:35:13 AM] Target: Connection number = 486
[10/16/2018 9:35:13 AM] Target: New connection ==> Nb of Connexions = 16
[10/16/2018 9:35:13 AM] Target: Connection number = 487
[10/16/2018 9:35:35 AM] Target: The report HQ - Phone Call Details 10-16-18 9'35'05 AM89672467901685 03643.pdf could not be exported.
[10/16/2018 9:35:36 AM] Target: External process returned an error
[10/16/2018 9:35:36 AM] Target: Generation Failed
[10/16/2018 9:35:36 AM] Scheduler: Job failed.

alexeik
Member
Posts: 259
Joined: 26 Apr 2007 10:47
Location: Bad Oeynhausen, germany

Re: 8770 reporting schedule fails for emailed reports

Post by alexeik » 22 Oct 2018 04:05

you cannot see a faulty connection to your mailserver in this log. I would test a connection with telnet to your mailserver on port 25, and do a mail sending manually. ask goole for "mail with telnet "

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