OmniPCX Record coexistence with NICE

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janisk
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OmniPCX Record coexistence with NICE

Post by janisk » 17 Jan 2013 05:34

Hello,

Have someone idea how to add OmniPCX Record to site where NiceCLS with DR-Link is already installed? I mean problem with OPS key 130.

Best Regards
Janis

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joao.carlos
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Re: OmniPCX Record coexistence with NICE

Post by joao.carlos » 17 Jan 2013 06:00

As far as I know, it is not possible.

An App Partner that has developed a voice recorder told me once that OXE would receive only one CSTA connection for START/END recording commands.

Maybe if you use Alcatel-Lucent OTS Manager to connect to OXE and point Nice and OmniPCX Record to the OTS Manager.

I really don't know if it works, but it's a try.
---
joao.carlos
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janisk
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Re: OmniPCX Record coexistence with NICE

Post by janisk » 22 Jan 2013 06:39

Thanks for reply.

Not sure if I'll go so deep in this problem. Will see.

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cavagnaro
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Re: OmniPCX Record coexistence with NICE

Post by cavagnaro » 22 Mar 2013 14:31

Just can't as the software locks are different, 1 for NICE and 2 for others
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OXE_4400
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Re: OmniPCX Record coexistence with NICE

Post by OXE_4400 » 24 Mar 2013 13:52

As far as I know impossible to use even 2 NICE recorders with DRlink. Not talking about 2 different recorder types.

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