Restart of IP-Touch when Recording is active

Restart of IP-Touch when Recording is active

Postby capeini » Wed Oct 27, 2010 8:02 am

Hei

I have an OXE with OmniPCXRecord.
The problem is random resets of the phones that are activated in OmniPCXRecord. All the sets are 4068. Switches are Cisco.

I tried to disable the recording, restart the sets. and the problem was gone.
Once activated again, the problem is active again.

As far as i know, the only thing different is an extra RTP towards the recorder (on the sets). Mayby the power consuption could be an issue, but the only sets that are resetting are the ones recorded.
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Postby murraya » Fri Oct 29, 2010 3:08 am

have you had the cisco switch logs cheched in case they closinng the ports as a defence mechinisum? just a thought.
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Murray

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Postby capeini » Mon Nov 01, 2010 3:12 am

Yes. The Cisco switches' logs has been checked.
There is still a problem at the site
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Re: Restart of IP-Touch when Recording is active

Postby alaint73 » Thu Apr 14, 2011 12:48 pm

which OmniPCX record release are you refering to? the old release 1.x or the current one 2.x?
did you open-up a service request with ALU to find out what was going on?
OXE ACSE corporate 8.x, 9.x, 10.x
OXE ACPS release 7.x, 8.x,9.x, 10.x
ACSE_Alcatel-Lucent OpenTouch IP/SIP Integration
Actis Administrator.
Cisco Certified CCNA.
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Re: Restart of IP-Touch when Recording is active

Postby chesterd » Fri Jun 29, 2012 10:45 am

Hi,

Having the same issue on site now? how was it resolve, OXE side or switch side?
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Re: Restart of IP-Touch when Recording is active

Postby mustafa.ahmad » Fri Jun 29, 2012 11:38 pm

Does OmniPCX Record has bugs.... ???
if anyone has resolvd this issue or facing it,, plz post about it
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Re: Restart of IP-Touch when Recording is active

Postby cavagnaro » Fri Nov 30, 2012 7:08 am

As far as i know, unless god became a programmer, every software has bugs...no human is perfect
Ignorance is not the problem, the problem is the one that doesn't want to learn

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