Eva_tool error

[swinstu]

Thanks for the feedback Alex and Rob... I will try the Eva_tool FORMAT option.

Cheers

[swinstu]

Hi,

Thanks for the feedback Rob and Alex.
I have run a backup and saved all data onto the standby CPU_B via ftp.
Will arrange outage of CPU_A with client first and try remotely as I will need to shut the telephone application on CPU_A and then run Eva_tool FORMAT and then restore the "eva-msg". Correct me if I am wrong.

Cheers

[rob b]

Thats correct Swinstu.

Cheers

[enrique.man]

Hello Guys,

I am running version R9.1-i1.605-23-ln-c82 and got a similar error:

(101)cpua> Eva_tool
Grammar error or Eva_tool.dct corrupted

===========================
LIBC caught SIGSEGV in 8289
===========================
Registers:
EFLAGS = 0x00010246
EAX = 00000000
EDX = 0x00000028
EIP = 0x080721d7
EDI = 0x080721d7
ESI = 0x08083323
EBP = 0xbffffbb0
EBX = 0x8fbd4f8e
ECX = 0x0807ffe6

Backtrace :
Backtrace recurence: 0 pc:0x080721d7 ebp:0xbffffbb0
Backtrace recurence: 1 pc:0x08072783 ebp:0xbffffbc0
Backtrace recurence: 2 pc:0x08072716 ebp:0xbffffbd4
Backtrace recurence: 3 pc:0x08067c7f ebp:0xbffffbf0
Backtrace recurence: 4 pc:0x08067cb0 ebp:0xbffffc0c
Backtrace recurence: 5 pc:0x4002d5a0 ebp:0xbffffc48
Backtrace recurence: 6 pc:0x08063a36 ebp:0x00000000

Segmentation fault

This procedure that you guys are mentioning about formatting the Eva partition , will affect the oxe's configuration or just the mail partition? I have never done this , i would like to know if this really works?

Thanks guys for the feedback.

Regards
Enrique

[swinstu]

It just reformats the 4645 mail partition. It didnt really fix my issue though. My problem got resolved after 2 reboots. I will try upgrading to the latest and greatest patch next time this happens and if the issue reoccurs, I will reload software on a new HD and replace.

Good luck. Let us know how it goes for you.

[enrique.man]

Hi Swinstu,

Thanks for the feedback, just to be sure, while formatting this mail partition it would just affect vmail while formatting right? If so, i would need to negotiate some time for this downtime.

Regards
Enrique

[swinstu]

Yes, if your running twin CPU system then switch telephone application off on system with voicemail, once system comes back up without telephone then run format. (then only there will be no voicemail available). Once CPU is ready start telephone application (reboot if necessary) and then bascul back.

If single CPU with 4645 on it then you require outage max 1 hour.

[Eliott]

Sometimes a reboot helps.

As workaround you can copy the file /usr2/oneshot/mtcl/Eva_tool.dct to /usr2/oneshot/mtcl/Eva_tool.dct.bak
Then you can start and use the Eva_tool - of course without dictionary file - but you can use and guess the options from the displayed variable names. (e.g. reset password option)

[swinstu]

Thanks Elliot,

I will give it a go next time I come across this issue.

Cheers!

[airwolf]

hi All

I am having the same issue on i1.605.16.c , after 1 reboot still the same. will try another reboot and then maybe eva format if problem is still there