Collective Speed Dial Problem

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amit_sharma29
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Collective Speed Dial Problem

Post by amit_sharma29 » 20 Dec 2017 14:10

Hi,

On one of OXO sites, I am facing issues with Collective Speed Dial feature. There are few user's mobile numbers configured in Collective Speed Dial with unique codes. Recently, service provider changed the trunk technology from TDM to IP and after that below issue has popped up:

When user calls from mobile to landline then only mobile number is displayed, not name but when we call user's mobile from landline then name is displayed. So, now client wants name to be displayed in FIRST case as well. And this was working fine until PRI was on TDM but after shifting to IP, this feature has stopped working. Kindly provide your inputs.

Attaching screenshot for current configuration for reference.
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amit_sharma29
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Re: Collective Speed Dial Problem

Post by amit_sharma29 » 22 Dec 2017 05:59

Could anyone please provide inputs??

alexeik
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Re: Collective Speed Dial Problem

Post by alexeik » 22 Dec 2017 08:24

maybe the trunk number changed, so this has to be changed in the speed dial as well

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Re: Collective Speed Dial Problem

Post by cavagnaro » 23 Dec 2017 10:00

Please don't double post

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amit_sharma29
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Re: Collective Speed Dial Problem

Post by amit_sharma29 » 23 Dec 2017 11:07

But as far as I know, sending names for Speed Dial is a feature of PBX not trunk group....Correct me if I am wrong.

How Change in trunk number will affect the Collective Speed Dial Name transmission??

alexeik
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Re: Collective Speed Dial Problem

Post by alexeik » 27 Dec 2017 09:36

i added a red circle in your screenshot...
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amit_sharma29
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Re: Collective Speed Dial Problem

Post by amit_sharma29 » 03 Jan 2018 06:25

Hi Alex,
Thanks for the help. Today, I got below info for the configured trunk group by service provider so shall I directly enter 3991 in Collective Speed Dial or first I need to configure ISDN T.G 3991 in system??

sip:+911244150800@ims.airtel.in
agcf 02
Basic Information
-----------------
Trunk group number = 3991
Trunk group name = PA-AVON-KLM-362-Q9-1155
Equipment ID = 10.232.130.216:2944
Circuit type = PRA
Signaling link number = 3991
PRA Link Status Information
---------------------------
PRA link No. = 3991
PRA link status = In service

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