Special Physical Access key question

[rumanchu]

I have an OXO Connect system with 8 lines (on an APA8 card), and the customer wants individual buttons for each of the 5 lines that they actually use on all of their extensions. When I try to add Special Physical Access keys on the handsets, only the first four lines (02-001-01 through 02-004-01) show up in the 'Selection List' window. I know that the fifth line is working (because it rings properly when called from an outside number), but it isn't available for me to choose it for some reason.

Is there something that I'm missing?

[vad]

All 5 lines in one trunk group with the same properties (f.e. sharing)?

[rumanchu]

All 5 lines in one trunk group with the same properties (f.e. sharing)?

Yes, all five lines are in the same trunk group.

[rumanchu]

For anyone who's had this come up, here's what happened:

Apparently my system decided that everyone was going to have a button for lines 5-8 on a 40-key add-on module (despite only having 10-key modules). This meant that those keys were not available to be placed anywhere else on that station. I had to set my add-on to the 40-key and delete those keys, then set it back to 10-key and place the button that I needed.

[KoenC]

Hi Rumanchu,

Why don't you use different trunk groups for each seperate analog line?
So you can test each line independantly by forming the prefix of that specific trunk group?!

If you configure different trunk groups, you can program a key for each trunk group on the phone:
* Subscriber Keys --> (type) Call Key --> (function) Direct call
* Type: Trunk Group --> Phys.Addr.(no): select each trunk group from the drop down list

Good luck,
Greets,
Koen