How to disable transfer to opertaor during AA sub-menu

How to disable transfer to opertaor during AA sub-menu

Postby hunggundam » Tue May 01, 2012 9:06 pm

hi all
i use OXO r.8.1, the AA is working fine
but i have one issue,
if user listen sub-menu greeting, press "1" to sales = hunt group 542, press '2" to shipping = hunt group 543
when user press 1 to sales > ring Hunt group = OK
but user want to free dialing during "sub-menu", for example :Ext 101
the user quickly press "1" + "0", the call will be transfer to operator!!!
how to disable it????

in other lables,
i select "AAGrTransf" = 00 (disbale)
but the issue still happen
hunggundam
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Re: How to disable transfer to opertaor during AA sub-menu

Postby mustafa.ahmad » Tue May 01, 2012 11:32 pm

u also need to make AAGrDialng = 01 ( enable ), in other labels,
so as to dial an extension during the greeting...
mustafa.ahmad
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Re: How to disable transfer to opertaor during AA sub-menu

Postby hunggundam » Wed May 02, 2012 12:50 am

mustafa.ahmad wrote:u also need to make AAGrDialng = 01 ( enable ), in other labels,
so as to dial an extension during the greeting...


yes, i already set it
i can success to free dialing during company greeting,
but the call going to sub-menu, the user wants to dial "free dialing" > for example: Ext 101
when user press "1 " + "0", the call will transfer to opertaor
i want to disable it.
how to modify?
hunggundam
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Re: How to disable transfer to opertaor during AA sub-menu

Postby enio.eltz » Wed May 02, 2012 9:15 am

Hi

You can't do it. You need to configure an option like 2 for dialing the extension. So you go to sub menu you dial 2 and hear a voice guide saying "dial the extension...", than you dial the extension.
Enio Eltz Filho
ACFE OT R1
ACFE OXE R11/R10
ACFE OXO R9
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