Cannot Add contacts in Instant Messaging
Cannot Add contacts in Instant Messaging
Hi All
I have an issue with instant messaging. I cannot open a dialog box from any menus, thus, I cannot add contacts. When selecting add contacts, the dialog box is not opened. Could it be a firewall issue? The ACS server is on one side of the firewall while the clients is on the other side. I am suspecting a settings on the Internet Options but I really don't know what I'm looking for.
Any advise/help is much appreciated.
Cheers
I have an issue with instant messaging. I cannot open a dialog box from any menus, thus, I cannot add contacts. When selecting add contacts, the dialog box is not opened. Could it be a firewall issue? The ACS server is on one side of the firewall while the clients is on the other side. I am suspecting a settings on the Internet Options but I really don't know what I'm looking for.
Any advise/help is much appreciated.
Cheers
Every adversity has within it a seed of an equivalent or greater benefit....
- cavagnaro
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Re: Cannot Add contacts in Instant Messaging
Check:
1. SSL certificate installed and valid as trusted one
2. Can you access using Web? If so then go to 1.
If not then check connectivity
1. SSL certificate installed and valid as trusted one
2. Can you access using Web? If so then go to 1.
If not then check connectivity
Ignorance is not the problem, the problem is the one who doesn't want to learn
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Re: Cannot Add contacts in Instant Messaging
Thanks Cavagnaro.
I will have to deal with the SSL certificate, I have a self-signed one at the moment but i will fix this soon. What I found out was that the ActiveX Component installer (pop-up) for My-Teamwork was blocked. I enabled the ActiveX Application Sharing on the Internet options and a few other things (not sure whether they are necessary) and the pop-up appears.
Cheers
I will have to deal with the SSL certificate, I have a self-signed one at the moment but i will fix this soon. What I found out was that the ActiveX Component installer (pop-up) for My-Teamwork was blocked. I enabled the ActiveX Application Sharing on the Internet options and a few other things (not sure whether they are necessary) and the pop-up appears.
Cheers
Every adversity has within it a seed of an equivalent or greater benefit....
- cavagnaro
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Re: Cannot Add contacts in Instant Messaging
Check the guide, all those options are pointed there to have all working
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Re: Cannot Add contacts in Instant Messaging
Thanks a lot Cavagnaro. Cheers
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Re: Cannot Add contacts in Instant Messaging
Hi,
i'm facing the same problem. I can't do anything (add contact is impossible, call or send an instant-message is also impossible) on the thick client (My Instant Communicator). But if i log in via the web-interface of the ACS i can everything. I have installed a trusted ssl certificate and added the ACS-URL to the trusted sites and so.
i'm facing the same problem. I can't do anything (add contact is impossible, call or send an instant-message is also impossible) on the thick client (My Instant Communicator). But if i log in via the web-interface of the ACS i can everything. I have installed a trusted ssl certificate and added the ACS-URL to the trusted sites and so.
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Re: Cannot Add contacts in Instant Messaging
and what error does MyIC complains about?
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Re: Cannot Add contacts in Instant Messaging
I only get an error-message at the login. But this message a also get at the browser-login so i'm not sure if this message has something to do with the error. I have attached a screenshot of the error-message.
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- cavagnaro
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Re: Cannot Add contacts in Instant Messaging
Never saw this error...again, which version is this?
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Re: Cannot Add contacts in Instant Messaging
It's 6.5 of the UC-Servers and the whole solution is a R2.3 BICS