4645 transfer to Pilot voice guide

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dvid9976
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Posts: 67
Joined: 28 Jul 2008 04:10

4645 transfer to Pilot voice guide

Post by dvid9976 » 08 Oct 2018 16:44

hello there

I just configured a 4645 Att.Attendant beforte a pilot in order to provide the caller a couple of options before reaching the CCD.
The thing works fine until the pilot gets into GF state, when it is connected to a "out of hours" voice guide.

when the pilot is in GF and I pick the option from the 4645 Att. Attendant, the call is transfered to the trunk's entity's CDT instead of the voice guide.

Internal ABC-F tunnel is created.
I tested with:
- supervised and blind transfer from 4645
- put the voice guide as simple option on pilot configuration
- put the voice guide as direction for pilot's GF state
- configured a complete pilot, redirection queue and voice guide processing group

it but it behaviews always the same.

Any suggestion to get it to work?

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tgn
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Posts: 801
Joined: 30 Dec 2009 17:59
Location: Germany

Re: 4645 transfer to Pilot voice guide

Post by tgn » 09 Oct 2018 02:17

Do you have checked tg0016_ed04?

regards...
--- back to basics... focus your eyes to the essential things... ---

dvid9976
Member
Posts: 67
Joined: 28 Jul 2008 04:10

Re: 4645 transfer to Pilot voice guide

Post by dvid9976 » 09 Oct 2018 09:25

you are totally right mate, thx TGN.
did not realize of that option which is called Transfer redirection in the Oxe, instead of "Transfer to pilot in dissuasion" as doc says.

I was totally mistaken looking for a parameter to change into 4645, Connection COS, bla, bla, bla...

thank you sir!!

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