Incoming call with 0 duration

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Sam2009
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Posts: 149
Joined: 14 Jan 2009 02:25

Incoming call with 0 duration

Post by Sam2009 » 03 Dec 2015 05:32

Hi all
I have OXO R9 and Omnivista 4760
when i make report for incoming calls , it duration was 00:00 for all calls, but for outgoing it is ok
by checking accounting application in OMV, i found that all incoming are with 0 duration
could any one help me

vad
Alcatel Unleashed Certified Guru
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Joined: 23 Sep 2004 06:47
Location: Russia

Re: Incoming call with 0 duration

Post by vad » 03 Dec 2015 10:47

You have stored tickets - according accounting setting (f.e. if you have filter for calls duration 0). Check in PBX with accview command - exist normal ticket or not. If no - check filters etc.

If tickets exist and stored in 4760 database - may be you have wrong report (but this is stage two)

Sam2009
Member
Posts: 149
Joined: 14 Jan 2009 02:25

Re: Incoming call with 0 duration

Post by Sam2009 » 05 Dec 2015 04:28

hi vad
I work with OXO system and there is'nt any filter (could not run accview command)
where are tickets files stor in OXO system?

thanks

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3571
Joined: 23 Sep 2004 06:47
Location: Russia

Re: Incoming call with 0 duration

Post by vad » 05 Dec 2015 23:37

my mistake - I decide OXE instead of OXO. For OXO I have no idea for accounting problem.

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