OmniVista 4760i auto attendant

Post Reply
schapman37
Member
Posts: 2
Joined: 28 Oct 2015 11:24
Location: New York

OmniVista 4760i auto attendant

Post by schapman37 » 28 Oct 2015 11:37

Hello Alcatel Unleashed!

I am relatively new to Alcatel voice system and recently took over operation of one. I've navigated around the system for a little while to see the available options.

Currently at the car dealership I work at, we have a main line that rings directly to the receptionist, no greeting or anything. We would like to implement a auto attendant to greet the customer first with and option to be redirected to the Service/Parts department (Press 1 for an example) and then all other calls Press 2.

I've seen where the auto attendant is located in Omnivista 4760, just not sure how to configure it. Is there documentation that I can download or refer to so I can get started?

Thanks in advance!

User avatar
frank
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 12756
Joined: 06 Jul 2004 00:18
Location: New York
Contact:

Re: OmniVista 4760i auto attendant

Post by frank » 28 Oct 2015 12:15

I believe this is for an OXE , right ?
Code Free Or Die

schapman37
Member
Posts: 2
Joined: 28 Oct 2015 11:24
Location: New York

Re: OmniVista 4760i auto attendant

Post by schapman37 » 28 Oct 2015 12:24

I believe it is OmniPCX Enterprise via Internet Explorer

L_lefante
Member
Posts: 182
Joined: 07 Aug 2013 10:30

Re: OmniVista 4760i auto attendant

Post by L_lefante » 28 Oct 2015 16:32

You can look for it in documentation and you will find it as Integrated Automated Attendant or 4645 VMS (if you have 4645 Voice Mail).

User avatar
frank
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 12756
Joined: 06 Jul 2004 00:18
Location: New York
Contact:

Re: OmniVista 4760i auto attendant

Post by frank » 28 Oct 2015 16:54

check within spadmin first, to see if you have the license. i believe it's number 20
Code Free Or Die

Post Reply

Return to “OmniVista 4760”