Busy Calls

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wallacezammit
Member
Posts: 206
Joined: 02 Nov 2009 02:30

Busy Calls

Post by wallacezammit »

Hi,

I have a system were an extension accepts only 1 call. Therefore if the extension is busy the 2nd call will be rejected and the caller will get the busy tone.

I would like to know if it is possible to get a report of these rejected calls? I tried to check but didn't manage. There is unanswered but unanswered means the call rang on the extension but wasn't answered.

Thanks
Wallace

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3606
Joined: 23 Sep 2004 06:47
Location: Russia

Re: Busy Calls

Post by vad »

Call from your mobile phone to busy user. After (you know time, calling number) - check with accview command - present this ticket or not. And what the difference (may be waiting time=0)

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Zero
Member
Posts: 154
Joined: 26 May 2010 04:28

Re: Busy Calls

Post by Zero »

Hi wallacezammit,

I believe there’s no way to produce such record as a representation in OmniVista4760 reports.



Regards,
Zero

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