Attendent leaf report

[ssinclair]

HI,

I was wondering if the reporting application of the OmniVista 4760 could generate a report that would show me the number of incoming calls and which leaf each caller selected. I can't seem to find a predefined report or modify a report to list the number of calls each leaf got each day / week.

Any help would be great.

Thanks.

Scott Sinclair

[haroun]

hi
with 4760 i d'on't know if it's possible,have ever tested it or think about it ?
but do you know that you have already such as statistics ready to use under pcx >>DW>>Application >>AA>>down>>AA Statistics

[ssinclair]

Thanks, but that only gives me the total so far. I'm looking for a daily and weekly breakdown of which option the caller took.

[haroun]

waw! in 4760 ptp parameters we don't see any related filter for AA so!
your request is more oriented to ACD/CCd Application

[ssinclair]

The ACD and CCD menus seem to deal with the call after the caller has selected the option. I need to find out the number of callers in and which option they choosed on a daily / weekly basis.