Omnivista 4760 Call Accounting Issue
- oninskie2000
- Member
- Posts: 6
- Joined: 24 Jul 2011 22:35
- Location: Philippines
- Contact:
Omnivista 4760 Call Accounting Issue
Hi,
I would like to ask your assistance regarding Omnivista 4760 application. One of our clients in countering problem in generating reports. As stated below.
Subject: Restricted Mode in Omnivista 4760 Call Accounting
Scenario: We can't access some of the features of the Omnivista 4760 after login as AdminNmc. Some of the accesses such as Configuration, Reporting, Maintenance, Accounting and etc can't be seen in the Menu. The Omnivista 4760 Menu become very limited and as advice by client they can't generate report.
An error appears says: "Omnivista will work in restricted mode due to license error." followed by "Global Synchronization: Time out: There is no global synchronization execute since too much time elapsed."
But we try to synch and successfully synchronized ticket updated and has continuous synch every 15 minutes. And we test ping the IP of OXE in PC were Omnivista installed "reply successfully" but still there we can't generate report.
You help will be much appreciate. Thank you!
Mr. Alcatel
I would like to ask your assistance regarding Omnivista 4760 application. One of our clients in countering problem in generating reports. As stated below.
Subject: Restricted Mode in Omnivista 4760 Call Accounting
Scenario: We can't access some of the features of the Omnivista 4760 after login as AdminNmc. Some of the accesses such as Configuration, Reporting, Maintenance, Accounting and etc can't be seen in the Menu. The Omnivista 4760 Menu become very limited and as advice by client they can't generate report.
An error appears says: "Omnivista will work in restricted mode due to license error." followed by "Global Synchronization: Time out: There is no global synchronization execute since too much time elapsed."
But we try to synch and successfully synchronized ticket updated and has continuous synch every 15 minutes. And we test ping the IP of OXE in PC were Omnivista installed "reply successfully" but still there we can't generate report.
You help will be much appreciate. Thank you!
Mr. Alcatel
Hobby is the best tool to master everything.
Re: Omnivista 4760 Call Accounting Issue
You have problem with licences - read log files - server work without connection with declaration node more then 24 days, you have 2 servers with the same licences more then 24 days, you have more users (in PBX) then in licences.
Or another problem.
Or another problem.
- oninskie2000
- Member
- Posts: 6
- Joined: 24 Jul 2011 22:35
- Location: Philippines
- Contact:
Re: Omnivista 4760 Call Accounting Issue
Thanks Vad,
We will check the licenses and read log files to isolate the problem. I have here captured data for your reference. Kindly see my attachments
Best Regards,
Mr. Alcatel
We will check the licenses and read log files to isolate the problem. I have here captured data for your reference. Kindly see my attachments
Best Regards,
Mr. Alcatel
You do not have the required permissions to view the files attached to this post.
Hobby is the best tool to master everything.
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Re: Omnivista 4760 Call Accounting Issue
Hii
See attached and you try on the writing, you may succed.
thanks.
See attached and you try on the writing, you may succed.
thanks.
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Re: Omnivista 4760 Call Accounting Issue
Hi oninskie2000,
Let’s isolate the problem.
You encountered error message of:
In addition, posted manual of David Macharia should work in your issue.
Should you need clarifications, please don’t hesitate to ask.
Thank you.
Regards,
Zero
Let’s isolate the problem.
You encountered error message of:
This implicates failed global synchronization attempts greater than allowed span of time. Please perform a Complete Synchronization via Directory module\System tab\nmc\(locate your node registration). After a successful complete synchronization, the restriction mode should not be expected. Otherwise, restart NMC Services or re-start the OmniVista 4760 PC Server.oninskie2000 wrote:An error appears says: "Omnivista will work in restricted mode due to license error." followed by "Global Synchronization: Time out: There is no global synchronization execute since too much time elapsed."
In addition, posted manual of David Macharia should work in your issue.
Should you need clarifications, please don’t hesitate to ask.
Thank you.
Regards,
Zero
- oninskie2000
- Member
- Posts: 6
- Joined: 24 Jul 2011 22:35
- Location: Philippines
- Contact:
Re: Omnivista 4760 Call Accounting Issue
Thanks David Macharia and Zero for providing me the data and info. It helps me a lot. I hope that we can resolve this issue asap!
Thank you so much! more power!
Best Regards,
Mr. Alcatel
Thank you so much! more power!
Best Regards,
Mr. Alcatel
Hobby is the best tool to master everything.
Re: Omnivista 4760 Call Accounting Issue
Hi,
I have done the steps which were posted by Mr.Zero but unable to fix the issue. Can anyone please help me?
I have done the steps which were posted by Mr.Zero but unable to fix the issue. Can anyone please help me?
Re: Omnivista 4760 Call Accounting Issue
Hi saahsan,
Try the procedure being shared by David Macharia on the thread above. That should fix your issue.
Otherwise, follow the steps below:
- Run 4760/bin/ntsvcexClient.exe
- Select File-->Open
--> Click on Registry search
--> Input Host: IP address of 4760 PC
--> Select Service: SynchLdapPbx
--> Click on OK button
- From item listing click SynchLdapPbx
- Double-click CompleteLoad
--> Locate and double-click tk_string
---> Set Value: 1
---> Click OK button
- Wait for complete synchronization by reading file 4760/log/NMCSynchldapPbx_x.log
- After, restart OmniVista 4760 PC
Thanks and regards,
Zero
Try the procedure being shared by David Macharia on the thread above. That should fix your issue.
Otherwise, follow the steps below:
- Run 4760/bin/ntsvcexClient.exe
- Select File-->Open
--> Click on Registry search
--> Input Host: IP address of 4760 PC
--> Select Service: SynchLdapPbx
--> Click on OK button
- From item listing click SynchLdapPbx
- Double-click CompleteLoad
--> Locate and double-click tk_string
---> Set Value: 1
---> Click OK button
- Wait for complete synchronization by reading file 4760/log/NMCSynchldapPbx_x.log
- After, restart OmniVista 4760 PC
Thanks and regards,
Zero
-
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- Joined: 31 Oct 2014 05:52
Re: Omnivista 4760 Call Accounting Issue
Hello Zero/Team,
I am also facing same error in Omnivista 8770.
the error is same "Timed out: There was no global synchronization execution since too much time has elapsed.
and it is going on restricted mode.
I am also facing same error in Omnivista 8770.
the error is same "Timed out: There was no global synchronization execution since too much time has elapsed.
and it is going on restricted mode.
-
- Member
- Posts: 20
- Joined: 31 Oct 2014 05:52
Re: Omnivista 4760 Call Accounting Issue
And i tried the above steps
- Run 4760/bin/ntsvcexClient.exe
- Select File-->Open
--> Click on Registry search
--> Input Host: IP address of 4760 PC
--> Select Service: SynchLdapPbx
--> Click on OK button
it gives me error "Regconnect registry failed"
could someone help me please??
Thanks & Regards,
Mathan
- Run 4760/bin/ntsvcexClient.exe
- Select File-->Open
--> Click on Registry search
--> Input Host: IP address of 4760 PC
--> Select Service: SynchLdapPbx
--> Click on OK button
it gives me error "Regconnect registry failed"
could someone help me please??
Thanks & Regards,
Mathan