IP Desktop Softphone Log - CCD events

Post Reply
User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7014
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:
Contact cavagnaro

IP Desktop Softphone Log - CCD events

Post by cavagnaro »

Hi guys
Having an issue at customer where basically I need to demonstrate that the agents are doing a manual Ready. Is there any log at the softphone that I could enable to make this happen?
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Top
Post Reply

Return to “Application”