CCD reports calculation not equal

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morio
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Posts: 104
Joined: 02 Nov 2011 08:38

CCD reports calculation not equal

Post by morio » 16 Oct 2018 06:56

Hi guys,
i have configure standard CCD and all works great. but when i get statistics from the CCD supervisor some calculations are not totaling or not showing well. like example in this report for pilot 2462 the total received are 1143. but then served calls are 682, abandon calls 288, redirected call are 177.

so 682+288+177 = 1147..... so from where did the additional 4 calls come from. can any one help cus when it calculates for a month the additional calls are high and i cant explain to the client what happen or where it cam from. hope some one can explain to me. i have attached all reports for one day ,,, hope it will be useful..
thanks in advance

morio
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