GD3 reboot

[alcaman]

Hello,

i have a problem with a GD3 Board and i need our support.
my oxe Rel 9.1-i1605-25-b.
2x large shelf with hsl link connection and a separate small shelf with pcs ip connection not active.

incvisu :

18/07/11 17:44:39 000001M|002/00/0/254|=2:0379=Inter ACT link HS: 23,(19,1),192.168.115.101,00:80:9f:8e:a8:44
18/07/11 17:44:39 000001M|002/--/-/---|=2:2043=Loss of the 2 CRYSTAL
18/07/11 17:44:39 000001M|002/00/-/---|=2:2042=Loss of a GD/GD3 type cpl
18/07/11 17:44:39 000001M|002/02/-/---|=2:2042=Loss of a UA type cpl
18/07/11 17:44:39 000001M|002/06/-/---|=2:2042=Loss of a PRA type cpl
18/07/11 17:44:39 000001M|002/07/-/---|=2:2042=Loss of a BRA type cpl
18/07/11 17:44:39 000001M|---/--/-/---|=2:2140=Alarm : TRUNK resources quantity critical
18/07/11 17:44:39 000001M|003/--/-/---|=2:2043=Loss of the 3 CRYSTAL
18/07/11 17:44:39 000001M|002/27/-/---|=3:2490=Loss of a virtual coupler GPA (2,27) of the associated coupler GD/GD3 (2,0)
18/07/11 17:44:39 000001M|003/00/-/---|=3:2490=Loss of a virtual coupler GPA (3,0) of the associated coupler MEX (3,0)
18/07/11 17:44:39 000001M|003/01/-/---|=2:2042=Loss of a UA type cpl
18/07/11 17:44:39 000001M|003/06/-/---|=2:2042=Loss of a BRA type cpl
18/07/11 17:44:39 000001M|003/08/-/---|=2:2042=Loss of a Z type cpl

where is the failure. have you an idea?
please, can you help me?

[enio.eltz]

hi

When GD3 goes ok again, probably incvisu shows an alarm like this "GD reason of the reboot". Can you show them?
It can be lost of connection with CS.

Regards.

[alcaman]

hi,

yes i can show this.

18/07/11 17:47:11 000001M|002/00/-/---|=0:5857=GD/GA/INTIP/RGD: reason of reboot 2

regards,

[enio.eltz]

Hi alcaman

incinfo has shown us this:

INCIDENT NUMBER: 5857
Network indicator: Alcatel 4400
OBJECT CLASS: Dhs3Board
EVENT TYPE: ProcessingErrorAlarm (10)
PROBABLE CAUSE: Unknown (0)
SEVERITY: Indeterminate

"GD/GA/INTIP/RGD: reason of reboot P1"
"P1 Error state"
"P1:"
"GD/GA code:"
"- 0: Reset by "reboot" or "shutdown -r" command"
"- 1: Reset on exception of the real time task"
"- 2: Hardware reset on loss of DL IP"
"- 3: Soft reset on loss of DL IP"
"- 4: Soft reset on loss of DL backup"
"- 5: Bad initialization with Call Server"
"- 6: Time out in phase of initialization"
"- 7: Reset by "rstcpl" command"
"- 8: Update of binaries"
"- 9: Update of parameters with mgconfig"
"- 10: Update of parameters with UAconfig"
"- 11: NMI Watchdog"
"- 12: Update of bios"
"- 13: Power off on GD/GA or Reset by "rstcpl" command on GA"
"- 14: Not enough memory for the real time task"
"- 15: Reset on exception in the Linux core"
"- 16: Not enough buffer descriptor"
"- 17: Reset on not obtaining IP parameters from the DHCP server"
"- 18: Change of IP parameters by the DHCP server"
"- 19: No renewal of IP parameters on expiration of the lease time"
"- 20: Backup configured but not validated (DHCP mode is configured)"
"- 21: Reset on startemg file not received and no backup mode"
"- 22: Reset on lanpbx.cfg file not received when CS address"
" : is dynamic and no backup mode"
"- 23: Time out in phase of waiting of backup or IP establishment"
"- 24: Software anomaly"
"- 25: Reset with the re-establishment of the power supply"
" : if DL IP is KO"
"- 26: Reset with the re-establishment of the power supply"
" : during the stop of the CPU applications"
"- 27: Reset with the re-establishment of the power supply"
" : when the CPU applications are stopped"
"- 28: Reset on Ethernet link test failed at system startup"
"- 29: Reset on back panel - communication lost between GD and GA"
"- 30: Reset on connect not received"
"- 31: Reset for PSK update"
"- 255: Unknown reason:"
" : - impossible to store reason in flash"
" : - defective ramdisk"
" : - impossible to treat NMI watchdog"
" : - stop of the system on empty battery"
" : - hot unplug"

In your case: "- 2: Hardware reset on loss of DL IP". Check LAN connections. Maybe somebody tells us the meaning of DL in this error.

Regards.

[alcaman]

hi enio,

thx for the quickly information.

Lan Connection, mh. CS-Board, GD-Board connect over SLAN-4.
I configure the gd board with full 100 mb, is this correct?

regards

[enio.eltz]

Hi

I keep my GDs always as auto negociation, option 1, see below.


Current duplex mode is: auto-negociation
Enter new duplex/speed mode :

0: auto-negociation (half duplex only)
1: auto-negociation

2: 100 Mps/full Duplex
3: 100 Mbps/half-duplex

4: 10 Mbps/full-duplex
5: 10 Mbps/half-duplex

Regards.

[alcaman]

hi enio,

thx, first i changed the speed mode of the gd board.

i checked the lan later.

regards.

[enio.eltz]

Hi

OK, let's see what it happens...

[FN_DK]

Hi Guys,

We have had excatly the same errors on a customer site, did it help to change the speed mode?

Strange, the system have been running 3 months with no problem, then suddenly, massive resets of the GD3...

Best Regards

[fernasneri]

Hi

Anyone know what the message means reason of reboot 21: Reset on startemg file not received and no backup mode???

Regards