Go ahead, shoot for the feature requests, and if anyone knows the solution, they will share it with you. If there is a lot of people who request something, I will make a marketing request directly with Alcatel. A good idea would be to create a poll with each request. Alcatel-Lucent is aware of this forum.
You have to pay for it.
Then you will be redirected to a professional service website.
There is it possible to upload wav files and convert them into a customization file for the set.
I've attached some documents here: http://alcatelunleashed.com/viewtopic.php?f=47&t=3148