We've got at work an OmniPCX Office medium (2 rows) that worked flawlessly ... until a person had to move from one location ot another one. Someone had the (bad) idea to swap patch cable connected to dedicated port of UAI16 card to somewhere on the patchpanel where cabling is done.
Since then, the line itself is stuck: any phone connected to that line is 'stuck' in firmware (firmware version displayed at the top line of the display) - sorry for the explanation, but I'm completely new to Alcatel products (I'm a Cisco geek). Furthermore, I have NO access to configuration of the product. To be able to, I have to follow a paid training first - planned in very close future, but I have to sort this issue ASAP.
Hence the (newbie ) questions :
- It seems that line card is defective (hardware issue). Is this possible to have such an issue, since phone seems powered?
- I have a decommissioned OmniPCX, that have an UAI16 card. First idea is to retrieve UAI16 card from that former device, and reuse it to actual device. Is configuration of phone/lines stored on CPU card only, or is there a kind of config stored on that card too, rendering a swap of cards useless? (that is, needing a configuration)
- Now question about replacement of UAI16 line card itself: is it hot swappable, or not?
- If linecard is not hot swappable, I have to power off PABX first. Are there some known issues where a device does not restart when powered off then on? That since I've no access to configuration at all (yet) ...