Alcatel Unleashed

Ah there is a catch all for '1' in the dialing plan which sends anything with a 1 to the ars table.
It's actually 0 and the emergency service number in my country is 000 so I am trying to send everything that dials 000 straight to a trunk group.
0 is also our external line pickup number.

Hi Guys, I need to tell my ARS table to send calls to a specific number to a specific trunk. Currently the dialplan has the number setup in the prefix (111) is this correct? so the ARS rule has 1. network = pub 2. Prefix = number (111) 3. TrGrpList = 2 (isdn) I have tried to call the number but it d...

Hi Guys,
Each time we reboot our system our IBS stations go out of service and we have to manually put them back into service.

We are on the latest V9.

Cheers
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Hi Guys, We have two oxo's setup in a master slave SIP configuration with one site having a primary rate connection that both sites use to make calls via. I have setup IP Metering and have the reporting server all working the problem I have is that some tickets do not have the calling party id. I su...

Hi, I am looking at buying the oxo call center software. One thing I want to do is make it so that users can call customers via our external application. e.g. open customer in crm then click call this will then tell the agent desktop to dial the number. Is there a .dll into the agent desktop so it c...

I would get a non copyright ringing tone then just upload it as an mp3 to the oxo hold music dialogue.
System Misc -> messages & music -> on hold music...

Thanks Kinsley, The reason I couldn't add the number I wanted was that it started with a 9 and my attendant is 9 so I moved it and I could then add in the number. My next problem is that if someone picks up the default trunk (i.e. presses 0) and then dial's the number it's already gone past the dial...

Hi, I want to change my dial plan so if a user dials a public number (another one of our sites) the call goes via the private IP trunk rather than the public network. I have the ARS table working, i.e. I can dial a users extension at the remote site. I am just not sure how to change the dial plan fo...

Hi,
I know the rules no passwords etc, but I have yet to get hold of the OXO R9 expert docs.
Could someone PM with the new default voicemail password? I think it's 6 digits now which has me stumped...

I had to do the upgrade myself because my tech was in another country...

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Hi,
Does anyone have any documents on the SIP handsets that are supposed to be released with OXO R9?
I think they are the 5010 and 5018?

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