Search found 12 matches

by ross_01
08 Oct 2012 09:36
Forum: Call Center SoftPanel (ALU ProServices)
Topic: No statistic data in SoftPanel manager
Replies: 12
Views: 9944

Re: No statistic data in SoftPanel manager

Hi Folks, here is the solution, running SPM with more then 1 x LAN Interface: Check that the IP address in the below files are the same. If not, please fill in the same IP address • C:\SoftPanelServer\tomcat\webapps\wbm\WEB-INF\classes\activemq.xml • C:\Program Files\Alcatel-Lucent\RTIConnector\RTIC...
by ross_01
28 Sep 2012 18:01
Forum: Call Center SoftPanel (ALU ProServices)
Topic: No statistic data in SoftPanel manager
Replies: 12
Views: 9944

Re: No statistic data in SoftPanel manager

Root Cause “why is RTI-Connector not connecting” • 3 x NIC RAS & Routing Service activated (used because I simulated the customers Network) Bad issue RTI-Connector is not connecting to WBM ######################### following error message in RTI log ##############################################...
by ross_01
26 Sep 2012 17:28
Forum: Call Center SoftPanel (ALU ProServices)
Topic: No statistic data in SoftPanel manager
Replies: 12
Views: 9944

Re: No statistic data in SoftPanel manager

Hi ALU Hackers :-) i'm getting crazy by searching "Why is RTI Server not Connecting" i have installed the SoftPanelManager (Standart Edition) 5.12.4.0 running on Win2008R2 SP1 x64 before i installed CCS 10.00.90.01 + the RTI Server which is included in SPM 5.12.4.... CCS is running (auto c...
by ross_01
13 Oct 2011 15:52
Forum: OmniTouch 8660 My Teamwork Conferencing and Collaboration
Topic: Presence shared over several TW Stacks?
Replies: 0
Views: 3764

Presence shared over several TW Stacks?

Hey there, is it possible to attache Users from several TW-Stacks in Buddylist / see presence informations between all the different TW-Stacks? My customer need 2 ICS Servers and 2 TW Stacks. Thanks for information regarding presence, i know only that conferences over several (federation) is possibl...
by ross_01
24 Feb 2009 06:08
Forum: TSAPI
Topic: TSAPI Server /DR-Link network recording via IP-Hybrid link
Replies: 17
Views: 21182

Re: TSAPI Server /DR-Link network recording via IP-Hybrid link

@krzysioD

Alcatel found the Solution for my Problem...


Applications, Recording Resources, ------>done !
Recording node: 1--> add 128 to the Number= 129
Recording rack: 1
Recording board: 3
Recording terminal: 1 - 30 ( for 2 PCM Boards=60 "Users")

and it works...:-)
by ross_01
29 Oct 2008 03:45
Forum: TSAPI
Topic: TSAPI Server /DR-Link network recording via IP-Hybrid link
Replies: 17
Views: 21182

Re: TSAPI Server /DR-Link network recording via IP-Hybrid link

@krzysioD forgot to tell you the recoder is a developed special for this customer..(called ="Call Recorder") do i need the OPS look 145 (recording B-Channel) also in the "remote note"(without the PCM Boards) ? (the original key say "0"...but even with the general key it...
by ross_01
29 Oct 2008 03:36
Forum: GENERAL
Topic: New installation.
Replies: 4
Views: 1635

Re: New installation.

plug in both ETH ports --> before installing Otuc Application...

during checksystem... test it configures automaticly the bounding interface!

thats it... nothing more to do!

greets
by ross_01
28 Oct 2008 17:15
Forum: Documentation
Topic: USer Manual for A4020 Premium Digital Set
Replies: 2
Views: 2508

Re: USer Manual for A4020 Premium Digital Set

here it is...
Manual_Premium_EN03.pdf
Guide_Premium_EN01.pdf
greets
by ross_01
28 Oct 2008 16:52
Forum: TSAPI
Topic: TSAPI Server /DR-Link network recording via IP-Hybrid link
Replies: 17
Views: 21182

Re: TSAPI Server /DR-Link network recording via IP-Hybrid link

thanks for your quick reply ;-), general key ;-)...no problem with the OPS locks! mgr, Applications, CSTA,-----------> Configuration from Node2 -->see my first post! Recording Centralized Node: YES-->done ( in the manual it seem that the node with PCM Board should set=YES and the Node without PCM Bo...
by ross_01
28 Oct 2008 12:34
Forum: TSAPI
Topic: TSAPI Server /DR-Link network recording via IP-Hybrid link
Replies: 17
Views: 21182

TSAPI Server /DR-Link network recording via IP-Hybrid link

Hi guys, i have a problem with DR-Link network recording (OXE). Do anyone already did before ? Node1 has 2 PCM2 Boards declared with 60 Users... (everything work fine) Node2 need to use the PCM2 Boards in Node 1... (Monitoring of the local users work also fine) The "DR-Link Trouble Shooting Gui...

Go to advanced search